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"Very friendly and helpful people"

"My "2 bedroom" was on the ground floor, with unreserved parking right outside the living room and main bedroom windows. The curtains don't cover these windows entirely, meaning people getting in and out of their cars get quite the view. Despite multiple climate control panels in the apartment, there is no air conditioning and no fans. This made it unpleasant with the sun blasting through those windows and no way for the room to cool down overnight. The second "bedroom' didn't have a door, and you need to go through it to get to the bathroom. Despite all the warnings about a cleaning fee, there was mud and rocks on the main bed, which was just two very squeaky single bed shoved together. As this is the sort of place that charges you to rent sheets and you have to make the bed yourself, it should have been obvious to the person who placed the folded up sheets on the bed. There also wasn't a lot of cleaning supplies to help avoid that cleaning fee. I also had a few changes to my arrival plans, and I kept the property up to date with those changes, including following their instructions to let them know if I was going to arrive outside of reception hours. I did this and then got a message back that said I had to call, rather than letting them know electronically. So when my plans changed again (due to a cancelled train), I didn't up date them as I was going to arrive during those advertised reception hours. But the reception staff was shocked, as he had received the message..."

"We rented a three bedroom house for a whole week. On our arrival the weather was very hot and when we went to ask for a fan they looked at me as if I was asking for the something impossible. They said that they did not have any available as the ones they had where being used. And if so, only 1 fan per property. I had to insist that there is no way we could stand the heat and the next day we was given 1 medium and 1 small fan so you can imagine how 5 of us had to endure the heat especially at night !!! We are in 2023, the weather is changing and as much as it is important to have the rental accommodation with a heating system, you should also have a decent air cooling system in place too ! "