Hotels near Destin-Fort Walton Beach Convention Center

"I recently stayed at The Island Resort at Fort Walton Beach and unfortunately, the experience was far from what I expected. While the location itself is beautiful, the overall quality of service and management left a lot to be desired. The biggest issue during my stay was the lack of professionalism and responsiveness from the property manager. Concerns that were brought up—ranging from room cleanliness to maintenance issues—were either dismissed or addressed very slowly. It felt like guest satisfaction was not a priority at all. Communication was poor, and there was little effort made to resolve problems in a timely or courteous manner. The room itself was not properly cleaned upon arrival, and several amenities that were advertised were either unavailable or not functioning. When these issues were reported, the response from management was indifferent at best. For the price point, I expected a much higher level of service and attention to detail. Unfortunately, the lack of accountability from the property manager and staff made this a disappointing stay. I would not recommend this resort unless significant improvements are made in management and customer service."

"Horrible"

"We had a wonderful stay! "

"Staff was friendly and polite, property was showing a little age but is clean and serviceable. We had a small snafu upon check in as the key system was down but the front desk person tried to accommodate us as best as possible and genuinely felt bad for the delay. We appreciated that we were allowed to continue using the beach and pool facilities after the 11:00 AM check out to make the trasition to our next hotel easier. "

"Lazy river was excellent"

"Clean rooms, staff was very accommodating and friendly, food was excellent at the onsite restaurant & bar."

"Property is Not beach front, ice maker on our floor didn’t work, had maintenance in our room twice working on the A/C. Can’t believe this hotel was ever rated a 9, maybe a 7 at best. I would suggest you find an alternative hotel. "

"The staff was really nice and very helpful. The room was great, it felt very comfortable with a good flow. "

"Extremely clean and Amazing staff. Will be returning!!"