Elsmere Hotels

"The overall stay was good. The only upsetting thing about our stay is that we were assigned room 104. It was the worst sleep I’ve ever had at a hotel. The staff was constantly using a door right across the hall. Not sure if it was some sort of storage room or what but the door was opening and closing all throughout the night and it was loud!! The staff were just doing their jobs so no fingers pointed at them. It’s also located next to the gym so we had the noise from that as well in the early hours of the morning. That particular room is in a very unfortunate location. "

"The bathroom were dirty with black mold in the shower. No hand spacing bathroom sink. Nicely attempt at remodeling but the cleanliness makes that look not as nice "

"You know you're in for an adventure when you go to check in and the front desk person is behind a very thick glass. I ended up needing to stay 2 nights so booked a second night through Expedia (as was the first night). Fairly late on the first night it got cold and I tried to adjust the heat - nothing happened and definitely no heat. Came to find out when I went to the desk to get my key adjusted for the 3nd night the "gentleman" (I'm using the term very loosely) that original checked me in made a key but hadn't checked the room in under their system, this the HVAC didn't work properly. Back to the staff - they guy that first checked me in could barely be bothered. Not friendly at all. The one positive - the key for me in the room. The lady that extended my stay was helpful and kind and I mentioned the heat issue to her and someone showed up minutes later to look at it. He adjusted the thermostat on the wall which now was lit up and said it was working. I noted that previous nothing I did made any change and no light came on to be able to see it clearly. So the only reason this isn't a 2 star review is she heard there was an issue and sent someone quickly to address it "

"Room was clean. Hallway smelled like pot too much. Staff was friendly and great overall."

"Everything was great"

"Breakfast was good rooms where nice and clean. Staff was friendly and helpful."

"Raj was very helpful when I was looking for a fork at 11 pm. Refrigerator in the room was not working although it was plugged in. "

"Great breakfast options "

"Clean rooms nice stay don’t like the 50$ gold in my card after I already paid for my room"