"Unfortunately, this hotel looked nothing like the photos online. The listing makes the property appear updated, clean, and well-maintained, but the reality was very different.
The room itself felt outdated and poorly maintained. There was visible mold/mildew in the bedroom area around the air vent, which is especially concerning when staying with family. The bathroom and overall room condition also showed significant wear and did not reflect the quality shown in the online photos.
Another frustration was the hidden costs. We were aware of the resort fee before booking, but it was not made clear there would also be an additional daily parking fee. Those extra charges quickly add up and should be disclosed more transparently upfront.
The biggest issue overall was feeling misled by the advertising. Had the photos accurately represented the current condition of the property and all fees been clearly disclosed, we likely would have chosen another hotel.
The one positive was that the staff we interacted with were friendly and polite, which we did appreciate. The location was also convenient. However, management really needs to update their listing photos and be more transparent about both the condition of the property and the additional fees guests can expect."
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