Hotels near El Toll Caves

"Underwhelming check in at the reception. Staffs are not friendly. Upon going in the room, I call the desk for a potential upgrade as someone message me if I wanted to upgrade for extra cost to have a view of the Sagrada which I accepted and happy to pay for. The receptionist laughed at me, did try to explain that it was an automatic message although it was signed by the staff name Veronica. I asked again if there’s a room I can upgrade to the staff replied “I don’t think so” with laughter in her tone. Not great service. This is one of the few review or possibly the first time I ever write a negative feedback and I travel and stay in hotels quite a lot. Only staff were great are in the breakfast shift. "

"We spent one night here at the end of a cruise. The hotel was very bright, clean, modern and the rooms were comfortable. We were on the 2nd floor so the street noise was a little bothersome but nothing a sound machine didn’t help. Check in and check out was seamless and they kindly stored our luggage until our room was ready. (We arrived in the morning before a 3pm check in)"

"Beautiful hotel, but definitely not a 5-star experience. While the hotel itself is gorgeous, the service is a massive letdown. The breakfast is highly stressful due to a lack of space, broken coffee machines, and illogical food layouts. Room amenities were consistently lacking (like missing spoons every morning for coffee/tea). Also all the floor tiles was loose on the balcony barley stuck down and no grout in them...this was same also for kyara bar all tiles on the outside was just wobbly and loose...not great....For my birthday, we ordered a small cake that cost €55 but turned out to be nothing more than a hollow chocolate filled with whipped cream...not a cake!! delivered with a single small plate for the two of us., the staff's attitude was poor. After our drinks were knocked over by a heavy gust of wind while we were in the pool, as we was getting out the one of the staff was half way through cleaning it up...just walked off and like it didn't happen. When we asked the bar for a replacement, they were very hesitant we had only one sip before getting into the pool.., and the cleaner actually lied and denied seeing the accident. The location has limited variety (shisha bars), and the 5-star rating is extremely confusing. It functions more like a 3-star service in a pretty building. We enjoyed our holiday and would go back, just not with the high expectations we originally had this time..."

"Atención al cliente deficiente "

"very new, nice and clean well situated. Construction work outside in Ramblas, but could not hear the works from the room."

"Hôtel bien situé à un tarif abordable. Aucun service, mais fonctionnel pour le prix. Nous avons apprécié le voyage. Cependant, le séchoir pourrait être fourni."

"The bedroom was clean and comfortable. The breakfast was excellent with so much choice. I would highly recommend this hotel"

"The location of this hotel was excellent as there were cafes, pubs, stores, and wonderful architecture very close-by, and we were able to walk to most places we wanted to see. The desk staff were helpful and pleasant."

"The room was clean, the staff was very friendly the breakfast is not worth the cost, the eggs were cold, only had scrambled eggs and also the back was cold, No natural juices and the food runs out and you have to ask the staff to supply it. They can do better with the breakfast."