Hotels with Spa in El Paso, Texas

"This was by far the worst experience I’ve ever had. I didn’t receive the room I originally booked—instead, I was given a smoking room, which was completely unacceptable. On top of that, there was a terrible sewage smell that made the stay unbearable and even made my daughter feel sick.The room was also located far from everything, making it very inconvenient. Overall, this was an extremely disappointing experience, and I will not be returning."

"Needed towels they stated the didn’t have many made it a big deal for an extra towel The water mark is seasonal doesn’t state that on line No blowdyer came for one took them 45mins to take to room Safe hotel Stay needs new employees "

"I have to explain my poor ratings because not everything was bad. The first room #7105-we were assigned was absolutely horrible-the carpet and hassock were stained in numerous places. There was no hot water. The toilet flush handle was actually broken, which we discovered the hard way, couldn’t flush. And when I tried to call the desk the phone wasn’t working! Only one bed side table & lamp. When I called via cell, the desk didn’t initially offer an apology and agreed to give us a new room. No apology or recognition of the inconvenience. Or credit or refund offered. New room was fine. Lobby excellent, very clean, good security fencing and gates around property."

"Room was clean had a nice view of the pool. No complimentary water in the room. A fan was provided in lieu of poor air conditioning. The TV was not a smart TV… these amenities are pretty basic in other hotels in the same area with a lower nightly rates. You are not allowed food from outside the hotel in the pool area even though their kitchen and bar close early. "

"The rooms are stuffy, old and dirty. The telephone was not connected. The furniture in the room is old and used. The reason I rented a room for the night was because of the indoor hot tube and it didn’t work!! The water looked dirty inside the hot tub and indoor pool. Very disappointed. Will never rent a room anymore. "

"Our suite was spacious, clean and cozy. Breakfast was outstanding and plenty of options. The only bad thing was that we can hear a lot of noise traffic from the highway."