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HI Express El Paso Downtown, an IHG Hotel

Photo gallery for HI Express El Paso Downtown, an IHG Hotel

Lobby lounge
Seasonal outdoor pool
Standard Room, 1 King Bed (Chase Lounge) | Desk, iron/ironing board, free cribs/infant beds, free WiFi
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Desk, iron/ironing board, free cribs/infant beds, free WiFi

Overview of HI Express El Paso Downtown, an IHG Hotel

HI Express El Paso Downtown, an IHG Hotel

2.5 star property

3.8/5 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Free airport shuttle
Map
409 E Missouri Ave, El Paso, TX, 79901

Explore the area

  • Popular LocationEl Paso Holocaust Museum5 min walk
  • Popular LocationLas Palmas Medical Center18 min walk
  • Popular LocationUniversity of Texas at El Paso19 min walk
  • AirportEl Paso, TX (ELP-El Paso Intl.)14 min drive

Room options

About this area

El Paso

HI Express El Paso Downtown, an IHG Hotel is located in Downtown El Paso, a neighborhood in El Paso, and is near a train station. El Paso Downtown Artist and Farmer's Market and Juarez Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Billy Rogers Arroyo Park and Chihuahuan Desert Gardens. Looking to enjoy an event or a game while in town? See what's happening at Southwest University Park or Don Haskins Center.
Visit our El Paso travel guideOpens in a new window
Map

What's nearby

  • El Paso Holocaust Museum - 5 min walk
  • Plaza Theater - 8 min walk
  • El Paso City Hall - 9 min walk
  • Las Palmas Medical Center - 18 min walk
  • University of Texas at El Paso - 19 min walk

Getting around

  • El Paso Union Depot - 17 min walk
  • El Paso International Airport (ELP) - 14 min drive

About this property

HI Express El Paso Downtown, an IHG Hotel

Hotel in the heart of Downtown El Paso
Consider a stay at HI Express El Paso Downtown, an IHG Hotel and take advantage of a free breakfast buffet, a free roundtrip airport shuttle, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
Other perks at this hotel include:
  • A seasonal outdoor pool
  • Free self parking
  • An elevator, a front desk safe, and a gift shop
  • Multilingual staff, meeting rooms, and laundry services
  • Guest reviews speak highly of the location
Room features
All guestrooms at HI Express El Paso Downtown, an IHG Hotel have comforts such as air conditioning, in addition to amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • TVs with cable channels
  • Refrigerators, free infant beds, and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free roundtrip airport shuttle from 8:30 AM - 10:00 PM
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • Fitness center
  • Seasonal outdoor pool

Family friendly

  • Free cribs/infant beds
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Conference space (1200 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

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Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Pool access available from 8:30 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

Frequently asked questions

Does HI Express El Paso Downtown, an IHG Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:30 AM–10:00 PM.

How much does it cost to stay at HI Express El Paso Downtown, an IHG Hotel?

As of Sep 28, 2022, prices found for a 1-night stay for 2 adults at HI Express El Paso Downtown, an IHG Hotel on Oct 8, 2022 start from P 7,508.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HI Express El Paso Downtown, an IHG Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 50.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at HI Express El Paso Downtown, an IHG Hotel?

Self parking is free at this property.

What time is check-in at HI Express El Paso Downtown, an IHG Hotel?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at HI Express El Paso Downtown, an IHG Hotel?

Check-out is at noon.

Does HI Express El Paso Downtown, an IHG Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 8:30 AM–10:00 PM on request.

Where is HI Express El Paso Downtown, an IHG Hotel located?

Located in Downtown El Paso, this hotel is within a 10-minute walk of El Paso Holocaust Museum, El Paso Scottish Rite Temple and Museum, and El Paso Museum of History. Insights Science Museum and Southwest University Park are also within 10 minutes. El Paso Union Depot is 17 minutes by foot.

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 373 out of 999 reviews
5 - Excellent 37%
Rating 4 - Good. 321 out of 999 reviews
4 - Good 32%
Rating 3 - Okay. 142 out of 999 reviews
3 - Okay 14%
Rating 2 - Poor. 75 out of 999 reviews
2 - Poor 8%
Rating 1 - Terrible. 88 out of 999 reviews
1 - Terrible 9%

3.9/5

Cleanliness

4.2/5

Staff & service

3.5/5

Amenities

3.7/5

Property conditions & facilities

3.2/5

Eco-friendliness
Write a review

4/5 Good

Brendan
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, even when we checked in close to 1am. Room was really nice. Breakfast in the morning was great!
Stayed 1 night in Sep 2022

4/5 Good

david, Laguna Hills
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and conveniently located alot of dining options
Stayed 2 nights in Jun 2022

1/5 Terrible

Eduardo
Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty.
Stayed 2 nights in Sep 2022

4/5 Good

Marisela
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good, just that it was under constructuon. But close to downtown and may interstate.
Stayed 1 night in Aug 2022

3/5 Okay

Lesley
Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Disappointing. Leaks throughout the lobby. Heavy construction equipment in the entrance. Construction workers hanging out at the front door. It was just awful.
Stayed 1 night in Aug 2022

2/5 Poor

Bonet
Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Need room to be clean instead of asking.
Stayed 4 nights in Aug 2022

3/5 Okay

Leslie
Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Because they were renovating it was dusty and dirty in the waiting area. The staff were also just not that pleasant and I wish we had known about the renovations before booking. The room had been redone but still had some final issues that need to be addressed.
Stayed 1 night in Aug 2022

5/5 Excellent

Daniel
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool not open.
Stayed 1 night in Aug 2022

2/5 Poor

Gustavo
Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property was under construction it wasn't stated in the website. When we go there the place looked abandoned. We went inside and the was drywall dust all over the capet and in the elevator. The pool was dirty with drywall dust also. We couldn't go swimming. The A/C in the room did not work. The room was hot. Terrible experience! I would not stay there again.
Stayed 1 night in Jul 2022

1/5 Terrible

Lourdes, Redondo Beach
Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Did not stay in room. Left at 9;30pm when I found bedbugs on bed!!!!
Stayed 1 night in Jul 2022