El Fraile Hotels

"Cannot recommend this hotel highly enough, especially ‘The Retreat’ if you’re travelling as adults only. Our pool was generally very quiet and the service poolside was great - the tapas for lunch at Mirador was also a lovely addition, again with great staff and service. The little touches in our room for birthdays and our wedding anniversary was so nice, plus at our evening meals. Thank you again to all of the wonderful staff for making this such a memorable trip! "

"I liked everything, I was satisfied with the all round services, entertainment and the food "

"Excellent stay at this hotel. Initially unsure when we arrived as the room seemed more dated than some of the other photos and we were down in the basement next to the staff quarters and someone kept turning the hall light off so leaving and entering our room we needed a phone torch. When we turned it on someone just turned it off. Balcony despite being in the basement was was on the 1st floor looking out of the building and above a bar playing music. Sofa was tiny and we were unsure how it would make a bed. The bed, in the end, folded down from the wall and was as comfortable as any hotel bed you’d find. So our first impressions weren’t great and we looked into changing rooms. We were offered to swap to a refurbished room the next morning which looked more like some of the photos online however decided against this as there were renovation works happening in the same block and it would one incurred a fee to change rooms. In the end, we stayed and it was a really good decision as the music we got used to and grew to enjoy as it wasn’t anything too ‘heavy’ and provided a nice atmosphere on what was a large balcony. The pool area was great. One busier pool with a pool bar that we didn’t spend much time at and a quieter one at the top which was ideal. They also have a sunbed reservation policy which was great. Location was ideal near a lot of amenities. Staff were very helpful (particularly Nacho). So in the end, only issue was the dark hallway but would definitely stay again!"

"The rock royalty receptionist on the 13th floor was amazing. She explained everything and couldnt do enough. She made us very welcome. The suite was beautful, hotel amazing."

"Great location, super service and the food is amazing!"

"Friendly have returned several times for this reason "

"Great hotel for families! Lots to do including kids club, entertainment and live music at night. The shows were phenomenal and all the staff we encountered were fantastic. The food including the a la carte restaurants were good and catered well for our family despite there being a vegetarian and a gluten free member."

"Absolutely brilliant place. 4th visit and will be again next year "

"Nice location, quite, fantastic view from our 8th floor (counting from reception) or -2 level (counting from upper car park). Water temperature in main swimming pool to high. "