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Xelena Hotel & Suites

5.0 star property
Luxury hotel with a full-service spa and a fitness center

Choose dates to view prices

Located in Macrozona Bahía Redonda y Primeros Faldeos, Xelena Hotel & Suites offers stunning ocean views. Enjoy facials or massages at Zen Spa, dine at MORA restaurant, or relax by the indoor pool. Attentive staff and free WiFi enhance the peaceful experience.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room

9.8 out of 10
Exceptional
(14 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Triple

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite Junior

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Junior

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite de Lujo

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite de Lujo

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Pillowtop bed
Separate bedroom
Premium bedding
  • 80 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Presidencial

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Presidencial

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
  • 125 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed
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About the neighborhood

Map
René Favaloro 3548, El Calafate, Santa Cruz, 9405

What's nearby

  • Bahía Redonda - 3 min walk - 0.3 km
  • Bahía Redonda Viewpoint - 16 min walk - 1.4 km
  • Avenue del Libertador - 18 min walk - 1.5 km
  • Mirador - 4 min drive - 2.4 km
  • Calafate Fishing - 5 min drive - 2.7 km

Getting around

  • El Calafate (FTE-Comandante Armando Tola Intl.) - 25 min drive

Restaurants

  • ‪Yeti Ice Bar - ‬5 min drive
  • ‪Pantagonia - ‬6 min drive
  • ‪La Lechuza - ‬5 min drive
  • ‪La Cantina - ‬7 min drive
  • ‪Cafe Brown - ‬6 min drive

About this property

Xelena Hotel & Suites

Luxury hotel located in Macrozona Bahía Redonda y Primeros Faldeos
At Xelena Hotel & Suites, you can look forward to a free daily manager's reception, a terrace, and designer stores on site. Treat yourself to a body treatment, a facial, or a body wrap at Zen Spa, the onsite spa. The on-site restaurant, MORA, features ocean views and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Additional perks include:
  • An indoor pool along with sun loungers and a lifeguard on site
  • Free self parking
  • Full breakfast (surcharge), a free shopping center shuttle, and a computer station
  • Multilingual staff, a porter/bellhop, and a billiards/pool table
  • Guest reviews speak highly of the helpful staff
Room features
All 100 rooms offer comforts such as premium bedding and heated floors, in addition to perks like laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Egyptian cotton sheets and pillowtop mattresses
  • Showers, bidets, and free toiletries
  • LED TVs with cable channels
  • Heated floors, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free shopping center shuttle
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 for adults and USD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coral Coffe Shop
  • Huerta & Fuegos
  • MORA
  • PIERROT

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Designer stores
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2007
  • Fireplace in lobby
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heated floor
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 for adults and USD 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Xelena
Xelena El Calafate
Xelena Hotel
Xelena Hotel El Calafate
Xelena Deluxe Hotel El Calafate
Xelena Deluxe Suites Hotel El Calafate, Argentina - Patagonia
Xelena
Xelena Hotel & Suites El Calafate, Argentina - Patagonia
Xelena Hotel & Suites Hotel
Xelena Hotel & Suites El Calafate
Xelena Hotel & Suites Hotel El Calafate

Frequently asked questions

Does Xelena Hotel & Suites have a pool?

Yes, this property has an indoor pool.

Is Xelena Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Xelena Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Xelena Hotel & Suites?

Check-out is at 11 AM.

Where is Xelena Hotel & Suites located?

Located in Macrozona Bahía Redonda y Primeros Faldeos, this luxury hotel is within 1 mi (2 km) of Bahía Redonda, Bahía Redonda Viewpoint, and Avenue del Libertador. Lago Argentino and Mirador are also within 1 mi (2 km).

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Xelena Hotel & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 275 out of 442 reviews
Rating 8 - Good. 101 out of 442 reviews
Rating 6 - Okay. 41 out of 442 reviews
Rating 4 - Poor. 16 out of 442 reviews
Rating 2 - Terrible. 9 out of 442 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Great view to the lake, free transfer to town
Stayed 2 nights in Nov 2025

10/10 Excellent

Ammar

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful views. Clean. Friendly staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience from the moment we checked in. Great view of the Argentine Lake, hotel ambiance, and amicable personnel.
Stayed 2 nights in Nov 2024

6/10 Okay

Selim

Liked: Cleanliness, staff & service
Kind staff and lovely view but room was quite noisy. Breakfast could be better.
Stayed 2 nights in Apr 2025

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
We booked a triple for my husband and I so we would have space. We were put on the 2nd floor, 2 levels below the lobby but were told oit would be fine. I wasn't feeling well so I tried to go to bed early only to hear muscle cars revving their engines and dogs barking continuously. But i also heard this loud stomping and couldn't figure out what was happening so after an hour of torture i called the front desk to learn they have 2 dance shows each night above our room. When i brought this issue to the hotel they did move us the last 2 nights to a quieter room but only gave a small discount on the first night instead of comping the entire night. Besides the insufficiency of their customer service, the rooms are basic and the breakfast is fair, some in our friend group called it bad. I think the people working there are trying but there is a lack of understanding expectations.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tegan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. Slightly far from town
Stayed 2 nights in Apr 2024

10/10 Excellent

HAMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular, beautiful, everything excellent
Stayed 2 nights in May 2023

4/10 Poor

Jamie

Disliked: Staff & service
This hotel is not worth the price for the stay. I recommend staying elsewhere.
Stayed 2 nights in Jan 2024

4/10 Poor

Yoav

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort

Disappointed

This is definitely not a 5 star hotel maybe 4. Some rooms are sub par. Breakfast is basic. Toiletries are basic, hair fan weak. Staff is nice. Pool and Spa OK but small.
Stayed 2 nights in Jan 2025

6/10 Okay

david

Liked: Cleanliness, staff & service, amenities
Our room was over lobby and was very loud Although there was a chill outside --could not cool room off
Stayed 2 nights in Mar 2024

10/10 Excellent

Mithun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have stayed, We were very nervous as this was the first hostel stay in Argentina, but just the checkin experience itself made us feel comfortable. The hospitality is outstanding, each and every staff, let it be at the front desk or at the restaurant all were very polite and tried their level best to speak in English. The front desk lady, if I not wrong her name is Ben was amazing, she explained the amenities and services the hotel provides, even allowed us to checkout an hour late. They have luggage storage which is super helpful for people having late evening flights. The room was clean and tidy, has in room slippers and wardrobes, they have complimentary water bottles and a can of beer stored for you in the refrigerator. It’s lake facing and sunrise form the lake is amazing. Last but not least, have to mention the shuttle service that runs every hour to the downtown and back, giving the proximity to the shopping and dinner places. I would definitely stay here again and will recommend to my friends in case they travel to Patagonia.
Stayed 2 nights in Apr 2023

4/10 Poor

Alain

Disliked: Property conditions & facilities
I would like to start by saying that this is not a five star hotel as it has been advertised in Expedia. The hotel has several limitations for example all rooms are not insulated and you can hear what the people in the room next you are talking even with a normal voice level. We stayed for two nights with some friends and we stayed in three different rooms. All of my friends were in agreement with this statement. My next door neightboor was noisy all night and I could sleep, It is very unfortunate and very frustrated not be able to rest or sleep. The hotel management is informed about the lack of privacy and they have not done anything about it. The supervisor at the front desk said there have been several complains about this same issue in the past from other customers. This was a really uncomfortable situation, Please be aware of this when you are making a reservation.
Stayed 1 night in Jun 2023

6/10 Okay

Deeplaxmi

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property sits on a very scenic location with rooms facing the lake. That is the best part. However, the rooms are not maintained. Eg a broken arm rest of a chair that was just kept in place and falling shower head. Someone can be seriously hurt. The food is average. Breakfast is ways below par. The hotel staff is trained to ask for payment immediately when you place the order, not after you are served or ready to leave. It is really a cheap mannerism and very insulting for a so called high class resort. Under the guise of sustainability, they provide only a refilled bottle of water in the room, with written instructions that guest can refill in hotel lobby. Really? Heard of customer service or hospitality? And they sell plastic water bottles in the Bar for $3 each. The staff doesnt seem to like working there, and reflects in their dealing with the guests. Highly suggest some serious staff training and change in service attitude if you wish to attract clientele. You have a prime property, pls pay attention to service and dining!
Stayed 2 nights in May 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Tremendas vistas
Stayed 2 nights in Nov 2025

4/10 Poor

abdul

Liked: Cleanliness, amenities, property conditions & facilities
I aske for a lake view she gave me a room it overlook the roof of the hotel restorant , I ask to change the told me the next day they will move me to room 514, when we got back from our guided trip the front desk gave a key to room 202 and told me it is great view when I question the change I told them I will check the room but it is not good then they gave me room 514, I should not go through this and I wonder if that happened because I reserved through third party
Stayed 3 nights in Oct 2025

8/10 Good

Diana

Liked: Cleanliness, property conditions & facilities
El hotel esta bonito, se pago habitacion con vista al lago, pero no fue gan agradable, el agua tebia una especie de planta que no la dejaba apreciar bien. En cuanto a la atencion del personal nunca tuvimos ayuda para trasladar el equipaje, era un viaje lsrgo y contabanos con varias maletas grandes, mas las de cabina y objeto personal, aun asi nadie se ofrecio a llevarlas a la habitación. Esta retirado de la ciudad en si, tienes que transportarte en vehículo de preferencia. Fuera de eso, un hotel ameno.
Paganos por una vista "preciosa" que mostraba la pa página y asi nos toco
Teníamos caballos en el patio trasero ❤️
Paganos por una vista "preciosa" que mostraba la pa página y asi nos toco
Paganos por una vista "preciosa" que mostraba la pa página y asi nos toco
Stayed 1 night in Oct 2025

8/10 Good

Keila

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
🙃
Stayed 3 nights in Oct 2025

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Las camas son muy pequeñas e incómodas, nada recomendable.
Stayed 2 nights in Jul 2025

10/10 Excellent

PAOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

100 puntos

Excelente estancia. Super recomendado
Stayed 3 nights in Jun 2025

10/10 Excellent

RUBEN DAMIAN

Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar hermoso ese hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel es muy lindo con una vista preciosa. Personal muy amable, rico desayuno. El hotel cuenta con un busesito para llevarte al centro, donde se encuentran muchos restaurantes. Tiene un box lunch muy bien preparado, lo que es muy conveniente para llevar a los tour.
Stayed 2 nights in May 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premium bedding, wonderful staff and great view
Stayed 1 night in Apr 2025

10/10 Excellent

OTTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, solo que deberían variar el menú del desayuno, ya que sirven lo mismo todos los días. Por lo demás todo perfecto
Stayed 3 nights in Apr 2025

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern hotel on Lake Argentina

Rooms are clean, modern, and large, but the bathroom was small and cramped. Wifi was poor when we were there, but it apparently was an issue with the provider so it might be better other times? Breakfast had a lot of options. Laundry is hilariously expensive. Location is beautiful.
Stayed 3 nights in Apr 2025