"Incredibly low budget experience for what we paid and what was expected. Hotel was incredibly confusing to navigate when we arrived in the middle of the night. The tower says entrance but there's no front desk. Once we found the front desk, we were then confused by the hotel staff with what was supposed to be an "upgrade" to our account. Turns out there was no upgrade and it would in fact be a down grade because we already booked a suite and the suite is the "nicest" room they have as per the front desk. After finally getting to our room, at first glance looked ok! Then realized we are on the 10th of the 11th floor, with a 2 year old who could access the balcony that had zero safety protection other than a flimsy latch that my daughter would have had no problem opening on her own. Out of fear, instead of sleeping in the king bed, I slept on the pull out couch that had no pillows and other than the god awful piece of sandpaper used for an excuse of a blanket. we had to call the front desk multiple times. There were 3 towel in the bathroom, no toilet paper. The bathroom looked like it had been wiped down with a wet rag and was honestly no cleaner than a public bathroom. There was a stand up shower that was completely opposite of what you'd expect for a family room. The floor was slippery and pooled with water.. there was black grime in all the tile grits from the knee down. The hot tub didn't work and the pool was freezing. The wash/dryer also didn't work. "
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