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"Excellent reception - not many welcome you with a glass of fizz anymore- but they did here! You also don’t hear the words “everything in your room (drinks/snacks) are complimentary” very often. Very comfortable, well equipped and modern hotel. Would definitely recommend. "

"Great location with amazing view of the castle."

"The staff and location are the best parts of the property. We stayed for 4 nights and every time we asked for directions or recommendations, each person was very well versed or at least, there was someone there who could help with what to do or where to go. Location wise, it's very central. You are close to a few open-late spots for bar food or neighborhood eats (everything closes fairly early 9 pm / 10 pm). You are a short walk to the Gardens and about 15 to 20 minutes to the Castle and the Hop on Hop off Bus which is great for seeing a little bit of everything. We had to request towels from housekeeping and they don't really clean, more just make your bed. The elevator cuts out sometimes, but the stairs aren't too bad unless you have very heavy luggage. If you're renting a car, parking is about a 10 minute walk down - and costs us about 45 euro for the 4 days. I think anywhere in Europe you have to be mindful of luggage because you'll be lugging your bags. We were right by the elevator with a window next to a casino but in my opinion, we never really heard too much of our neighbors or the outside goings-on. I would stay here again, it was exactly what we needed - safe and clean, beds were very comfortable after long days of sight seeing. Well done to their friendly and amazing staff! "

"Very nice upscale hotel. Staff was excellent. Location great if you have a car to drive. "

"We loved everything about our stay. The hotel is just off the top of the royal mile. Less than 5 minutes away from the castle and 10 minutes to Princes Street Gardens. Our room was a decent size and well thought out to make use of all available space. The shower was wonderful. Full toiletries including conditioner and body lotion. There was a sliding door to close the sleeping area off from the wardrobe and bathroom area making the sleeping area cosy. There were no stupid LED lights leaving only the TV light to cover with clothes (yes I am one of those people who can’t sleep with lights in the room). Staff were friendly and helpful. The concierge and reception teams are brilliant. The restaurants and bar serve delicious food and have a wide selection of drinks. The Bar tenders are knowledgeable and funny. They serve excellent cocktails. The only problem we had was with service at breakfast on a busy day. We waited for over 10 minutes then had to call somebody over to ask for coffee. It took another 5 minutes to arrive. There is an excellent buffet but if you want poached/fried eggs or waffles etc they have to be ordered and we had a long wait on that busy day. The next day we asked the person seating us if we could order coffee immediately which worked well. I wonder if the hotel might make it common practice to offer hot drinks as people are seated or consider a self serve option? It’s the only thing I’d change. Overall a fabulous hotel. We loved it. "

"Great staff who were helpful and lovely. Location was close to University of Edinburgh as well as the Royal Mile and other sites to see! The price was reasonable and I would definitely stay there again. "

"Good location, clean, very friendly staff. "

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"Great overall experience. Nicely decorated room, recently refurbished, clean and good size. Reasonable breakfast. Great location. Would definitely stay again. "