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"The view from the start was notting compared to the picture online, looked dirty and staff was not well informed. I literally felt very bad and I could not stay there,we had to booked another hotel. "

"perfect place for us to stay whilst working locally, great breakfast and accommodating when we had to leave early with rolls made instead"

"Clean comfortable,free parking."

"The hotel is a little old and dated, but the staff were friendly and helpful (although at breakfast we were initially told that your name/room number was not on the list - an issue that was quickly corrected). We were in a disabled room (I had specifically requested a ground floor room which the hotel promptly agreed to, although we didn't specifically require the disabled facilities). My only issue with the room was that the toilet didn't flush well (still stuff floating in it after a full flush and you then had to wait for the cistern to fill to effectively flush again). I can't complain about the parking charge as i was aware of it when I booked, but it does seem a bit steep for a car park that only really services the hotel (I cannot see any reason why anybody would want to park there if they were not a hotel customer). Breakfast had a pretty reasonable selection of continental and hot options, although I found the layout not entirely logical and had to look for some items that were not where I would have expected."

"We had a really great room and all the staff were so helpful ten out of ten 👍👍"

"Clean room, friendly staff, good choice of breakfast, all in all we enjoyed our stay and visit again. "

"The room was cosy and the staff made two swans and put petals around the bed. So kind and it was lovely the spa. I have used the gym and spa many times as a member until I moved. First time staying though and loved it we did."

"Great location for lakeside shopping centre. Lots of parking. Friendly staff. Room is on the small side fine for a night but would struggle for longer. Comfortable bed and pillows. Hot shower and decent toiletries. WiFi is really poor just hitting 1mb! Had to use phone data to watch firestick. "

"Excellent!! Check in and Out went smoothly. Room was nice, clean and spacious. Breakfast was good. Good location to Bluewater and Buses. Staff were amazing. "