"I had called to get clarification on a room-was told the room I was reserving had a king bed and a pull out couch. Got there and it did not in fact have a pull out couch. I’d the person on the phone didn’t know-which was the excuse I was given-they should have asked! We were unable to change our room because of booking on Orbitz. Refrigerator was unusable due to the seal being ripped off and not sealing. Questionable red fluid on the base of toilet. Only hot water in the bathroom sink-ever. Brush your teeth with hot water? Coffee mark on kitchenette counter-we don’t make coffee. Overall very disappointed. I was in town to see to a family member for probably the last time-from over 10 hours away. We did not need the added stress of a sub-par hotel. I will not be staying at this hotel again, nor this brand."