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"OK, pool was not heated like they said it would be . No wash cloths . Only one elevator was working. The bed was very comfy .The staff was great. The lady that worked the breakfast buffet was great."

"Hard to imagine a better place to stay while in Gatlinburg. The rooms are fantastic. The showers are bigger than some closets, and have a three-nozzle setup that's amazing. The rooms also have balconies that have wonderful views of the surrounding area. The hotel property has a really nice bar, an an incredible pool area, and is centrally located within walking distance of pretty much anything in town. You have to pay for parking, but I guess that's par for the course in this area of Gatlinburg. I also have to say, I had a problem with my neighbors and the hotel immediately moved me to a different room. So customer service is top notch. Like I say, it's hard to imagine a better experience while staying in this town."

"We had an excellent stay! Everything was so close and we were able to walk everywhere and did not run out of things to do for the two days we were there. If I had any suggestion at all…. Clearer instructions about parking! It was fine once we figured it out but there were a few worried moments to get to the answer. Would stay there again!"

"Great location. Friendly staff."

"Loved the water park "

"This was a great property for families. My grandchildren had a great time and we coordinated with the RV park. I think for the price of the room, breakfast should definitely be included. We went out on our second morning to a regular restaurant for the same price! I was disappointed by the room location, for which I paid extra. I booked a balcony overlooking the pool and was put in a handicapped room overlooking the fake water tower in front. The room was very spacious and I had two of my grandchildren with me so I didn’t put up a fuss. "

"Was very inviting, professional, new, and clean. A lot of activities and great variety of breakfast buffet to choose from. You will not go wrong with margaritaville . 😊"

"The front desk staff during the day are rude and not helpful at all."

"Very nice hotel and a lot to do with kids . The staff member that checked us in was very rude but other than that our stay was great "