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"Location is superb. Hotel condition and cleanliness is also really good. I just stay 1 night so not too much interaction with staff But at the check in time there is a boy name Ali he is really helpful."

"Hotel needs updating, beds are uncomfortable, should be given a choice of pillows, & paying for parking is diabolical, as the price of rooms, parking should be free!"

"Satisfied"

"The payment method was stressful"

"Great lo ation but I cant believe IBIS make you pay for parking on their site for custoners. My mom has mobility issues. "

"Booked a double room, was given a ground floor family room. Problem was it was street level, so couldn't hVe window open. Next door was a family room and whoever was above me must have been running with concrete boots, especially at 1am and 7am, where the ceiling was thundering for an hour each time. Rooms were functional but dated. Staff were great and went to speak to the noise makers when I went to reception. Location is 2 mins from Ilford Station, and opposite the exchange, so top notch location "

"I would strongly advise solo travellers, particularly women travelling alone, to avoid this hotel. I booked what was advertised as a hotel room, but upon arrival I was unexpectedly placed in a separate house down the street from the main hotel building. This was not made clear at the time of booking. I was also required to pay a £100 deposit, which had not been clearly disclosed in advance. Late in the evening, a group of men staying in the house began congregating outside my room, knocking on my door, shouting, and laughing. Their behaviour became increasingly intimidating and I felt genuinely frightened for my safety. I called reception twice to report that I felt unsafe. The response was slow and dismissive, and I became so concerned that I was close to calling the police. When I asked for an escort back to the main hotel because I was too frightened to walk alone at nearly midnight, this request was refused. When I returned to reception to hand in my key and request a refund, the receptionist was rude and confrontational. Instead of showing any concern, he asked, “What’s your problem?”, dismissed my account, implied that I was lying, and refused to provide a refund. As I no longer felt safe staying there, I had no choice but to leave immediately and book alternative accommodation at an additional cost of around £300. My experience was extremely distressing and entirely unacceptable"

"Super venue very clean, redone hotel, very friendly stuff, great food, super rooms fresh and clean, bathroom was very clean and tidy, overall great stay."

"Excellent budget option. Clean, secure and comfortable. Would recommend. "