East County hotel rooms a the Hard Rock Hotels

"I’m writing to express my concerns about my recent stay. At check-in, the staff member assisting me failed to inform me that a key card was required to activate the lights in the room. I was only provided with one key card, which caused unnecessary confusion and inconvenience. While waiting in the lobby, I noticed it felt unusually warm, which led me to believe the air conditioning was not working. This was later confirmed when I overheard staff members discussing that the lobby AC had been out of service for approximately two weeks. Additionally, I had purchased food and stored it in the mini fridge provided in the room; however, the fridge was not functioning, resulting in my food spoiling. The cleanliness of the bathroom was also below expectations. There was visible hair left in the shower from previous guests, and the bathroom floors were noticeably stained. I will say that the beds were clean and comfortable, which I did appreciate. However, the overall experience fell short due to the issues mentioned above and was not worth the amount of money spent. I hope these concerns can be addressed to improve future guest experiences. Sincerely, Erica Aguilera "

"The hotel is great! "

"Doesn’t have a hair dryer but the room is clean and pricing is great."

"Stayed for 2 nights with my 4 year old. Selected this place became it advertised breakfast. Need to remove this from their site. The room was very nice & clean."

"Everything was always great when sending my employees to stay at this location. We have booked it over and over. "

"We ended up having to book different hotel rooms. The hotel phone system has been down for days I was unable to call and speak to anyone before arrival. Then upon arrival it was not a good environment. Save your money and go 5-10 miles away from this establishment & the homeless community it attracts. 0/10. I even messaged the hotel and got ZERO responses! I never leave reviews but people need o be warned of this place. I've seen Motel 6s nicer than this. "

"The room smelled, the furniture old and broken, carpets looked old and dirty. No iron no blow dryer no microwave.Needs a makeover! The reviews online are not true! I felt unsafe! "

"Yes, very welcoming to pets and the staff was very attentive to my needs and concerns. "

"Yes"