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"Great"

"Very nice property and staff. I felt very welcomed. "

"Wilbur, Georgi, Felix, and Alejandro were all great! I love the staff. We came for my girls birthday! I can’t thank Wilbur enough for the birthday surprise. The rooms were so clean, the staff was super nice, they took care of everything we needed."

"The staff is friendly and always ready to help. "

"Friendly helpful staff. Great room with spotless cleaning and great amenities. "

"We have stayed in Excellence resorts twice before (Punta Cana and Playa Mujeres). When we checked in to the Excellence El Carmen, we did have a few somewhat minor, but annoying issues: 1) No hand soap in the bathroom (they use bath gel near the sinks, but we didn’t have that either). 2) The table in the living area still had drink rings on it from a previous guest. 3) There was no “Do Not Disturb” sign in our room. Also, the hot/cold knobs in the bathroom were reversed, so turning the “cold” knob turned on the hot water. No major issues, but it felt like a lack of attention to detail that was surprising for an Excellence resort. The resort grounds were amazing and immaculate. Definitely made the stay feel like we were at a true luxury resort Dining was a bit of an issue. We had a group of five and we found we generally had to wait between 30-60mins for a table for most lunches and dinners. We managed it by getting on the waitlist before we were hungry, but seems like an issue that could be managed by opening another restaurant or having more staff/tables in the existing restaurants. Room service was terrible. We called for two items and were told it would take 30mins, but it took around 1hr 15mins to get the food. The Guest Experience staff, specifically Dilson, was great in recognizing the issues and making some special arrangements for us to make our stay as enjoyable as possible. His efforts definitely helped improve our experience and how we felt about our stay. "

"everything was spectacular"

"Food and room were great alone with all the staff and activities to do around daily"

"We went with another family and had a really nice time. Incredible value and great location. Would recommend to a friend. Thanks to the staff there. They were great."