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"I am writing to formally request compensation for my recent stay at Riu Republica in Punta Cana. During my 6-day ( March 19-March 24th)stay, my experience was extremely uncomfortable due to the lack of functioning air conditioning in my room. Despite reporting the issue multiple times, I was required to change rooms three times, and the issue was never properly resolved. The room conditions were excessively hot and not suitable for occupancy, significantly impacting my ability to breath (breathing machine), rest and enjoy my vacation. This falls far below the standards expected from your brand. Due to the repeated disruptions, inconvenience, and failure to provide basic accommodations, I am requesting appropriate compensation for this experience, paying Expedia alot of money and RIU when I checked in. I've stayed at this Resort several times within the last 2years. "

"I will never come back to this resort the staff was very rude, room service didn’t come several times, mini fridge was not refilled, my child was leaning on the glass wall on walkway the glass broke and he almost fell through it, the atm only gives pesos the casino only accepts American dollars and they won’t exchange "

"No me gustó mucho"

"Extremely disappointing, food was terrible, kept in unsanitary containers with flies landing on the buffet plates. Room service wouldn't answer the phone or hung up when try to call. Staff was extremely rude with attitude and constantly giving us dirty looks for no reason and on day of departure laundry service picking up our laundry late and not having laundry ready on promised time schedule causing us to be forced to leave our clothing items at resort to then be charged $200 for the unsatisfying laundry service. "

"Perfect location for our next trip "

"Service was excelent everywhere in this resort! 100% recommended "

"Beautiful property with great beach access and plenty of pools. Lots of food options and most are pretty good! Lunch can be a bit repetitive but theres so much eating throughout the day anyway. Preferred access is worth it if you want some extra perks, including the personal concierge who takes care of everything for you. Highly recommend Dreams Onyx. "

"We had a great time at Lopesan. Overall, it was a very enjoyable stay for our family. The rooms and the property are well maintained and consistently clean, which we really appreciated. One thing that would have improved our experience is better communication from the staff about the full range of amenities. We only discovered areas like the Teatro and the water park by chance while walking around. A quick overview at check-in would have helped us make the most of everything the resort has to offer. Since this is a family-friendly resort, it would also be great to see a few more kid-friendly food options. While the food overall was good, having more variety tailored to younger guests would make it even better. The staff were friendly and welcoming, though they seemed a bit overwhelmed during peak dining times. At lunch and dinner, service could be a little slow, and we occasionally had to follow up more than once or grab items ourselves. That said, these were relatively minor points. Overall, our families had an amazing time, and we left with great memories. We would definitely consider coming back!"

"Everything was wonderful, food was delicious. Our butler Luis was the best."