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Palette Phoenix Hotel

3.0 star property
Travelers discover genuine hospitality at this welcoming hotel, perfectly positioned for exploring Gold Souk while enjoying thoughtful in-room conveniences

Choose dates to view prices

Just steps from Al Ghurair Centre, Phoenix Hotel combines comfort with convenience. Guests enjoy free WiFi, an on-site restaurant, helpful staff, luggage storage, and elevator access for a hassle-free stay after a day of exploration.

Reviews

6.2 out of 10

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services
The current price is P1,214
P1,864 total
includes taxes & fees
May 24 - May 25

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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for AED 80.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 10.00 per accommodation, per night
  • Cleaning fee: AED 20 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 10.00 for the first bedroom per night, and increases by AED 10.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 25 per person
  • Rollaway bed fee: AED 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Palette Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Palette Phoenix Hotel?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Palette Phoenix Hotel on May 24, 2026 start from P1,214, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Palette Phoenix Hotel doesn't offer parking.

What time is check-in at Palette Phoenix Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Palette Phoenix Hotel?

Check-out is at noon.

Where is Palette Phoenix Hotel located?

Located in Deira, this spa hotel is within 1 mi (2 km) of Burj Nahar Mall and Gold Souk. Dubai Creek and City Centre Deira are also within 3 mi (5 km). Baniyas Square Station is 10 minutes by foot and Salah Al Din Station is 11 minutes.

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Reviews

Reviews

6.2

6.2

Cleanliness

5.0

Location

6.0

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 6 out of 32 reviews
Rating 8 - Good. 7 out of 32 reviews
Rating 6 - Okay. 8 out of 32 reviews
Rating 4 - Poor. 5 out of 32 reviews
Rating 2 - Terrible. 6 out of 32 reviews

Reviews

Verified

10/10 Excellent

Aakash

Very helpful staff
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

md hafiz

Disliked: Cleanliness, property conditions & facilities, room comfort
Service is no good and cleaning service cherge 35 Derham. Also early check-in 100 derham charge. No clean no tisu no wifi .
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Ziyath

Liked: Staff & service

Nice

Very nice stay
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Patson Kisswell

Liked: Cleanliness
Everything was okay, Patson only got distracted by fire, expedia team and hotel team did a great job to make sure we had accommodation for the night
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, amenities
No good customer service not warm welcome
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities
Quant place. The place is older snd a little tired
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Osama

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Hassan is the only good thing about this hotel. I booked 7 days but had to aftet 2 nights due to EXCESSIVE maintenance work very early in the morning. Not recommended
Stayed 7 nights in Jan 2025
Verified

6/10 Okay

Christos

Disliked: Cleanliness, staff & service

Below standards

Checkin was ok, the hotel staff was ok at the beginning but this changed after the 1st day, the state of bathroom was below standards, we found previous guests cleaning tissues at the bed, a spare hair drier was given to us, the bed sheets was never replaced during our 5 night stay as well as the both bins , they should be better trained.
Stayed 5 nights in Feb 2025
Verified

4/10 Poor

mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not recmonded

in bathroom no shower screen only shower tray no towels in bathroom at all room dirty look and smelly
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

William Frederick

Disliked: Staff & service, amenities, property conditions & facilities
This was quite possibly the worst hotel experience I've ever had. The hotel is run down, with fittings broken or falling off. It was so noisy inside the hotel overnight, the lift continually making a pinging noise, sound of running water during the night. Tea/coffee making facilites supplied but without a kettle!! How it's rated 3* I'll never know. Fortunately I only chose this hotel as it was close to people I was seeing so spent little time in there. I cannot state this enough.. avoid this hotel.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Yolayni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto, el personal muy amable y todos te ayudan con todo lo que les sea posible, gente cálida y acogedora, te hacen sentir en casa
Verified

8/10 Good

Onur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel some like old but do clean
Stayed 2 nights in Feb 2022
Verified

6/10 Okay

Kerstin

Liked: Staff & service
Nette Hotelteam,Frühstück nicht so lecker u.einfach,Badezimmer alt,Zimmer okay
Stayed 2 nights in Oct 2018
Verified

4/10 Poor

Shahid

Disliked: Staff & service, property conditions & facilities

Ordinary Hotel

Only thing i like was Internet which was fast. Else Just an Ordinary Hotel with No Parking. Location is too noisy.
Verified

6/10 Okay

Alex

Disliked: Cleanliness, property conditions & facilities, room comfort

Nice Photoshopped Picture of the hotel.

The hotel was just ok. Nothing more. I don't know their standards of cleanliness but it was a little less than what I am used to. I made a joke to a friend who was with me that some one was stabbed in the elevator. I said that because there were mysterious stains all over the carpet. Parking was a huge issue. There was a parking lot right next door, but this hotel is in a pretty sketchy neighborhood and the guy who owned the parking lot decided that rates went the second night that we were there. The bathroom was tiny and even though the beds were made I never got the feeling that the place was "clean." The biggest disappointment was the fact that the hotel was in a very crowded and noisy area. You could easily hear everyone outside at night and in the morning.
Verified

10/10 Excellent

Richard Kwame

Stayed 11 nights in Mar 2026
Verified

4/10 Poor

William

Stayed 1 night in Jan 2026
Verified

6/10 Okay

Abdi

Stayed 1 night in Sep 2025
Verified

6/10 Okay

Nazir Mohammad

Stayed 5 nights in Sep 2025
Verified

6/10 Okay

Ismail

Stayed 4 nights in Jun 2025
Verified

4/10 Poor

Serkan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025
Verified

8/10 Good

Akomabou Janvier

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 18 nights in Mar 2025
Verified

6/10 Okay

Daniela

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Sam

Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

MICHAEL B

Stayed 1 night in Dec 2024