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The Chesterhouse Hotel

4.0 star property
Enjoy a meal at Shiraz restaurant or relax with drinks at the bar, plus practical amenities like luggage storage and daily newspapers.

Choose dates to view prices

Located in Chester's center, The Chesterhouse Hotel offers attentive service and a friendly atmosphere. Guests enjoy a full breakfast, dining at Shiraz restaurant, unwinding at the bar, in-room WiFi, and convenient dry cleaning services.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Executive Double Room

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds
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About the neighborhood

Map
37-42 Loch Promenade, Douglas, England, IM1 2LY

Getting around

  • Douglas Ferry Station
    7 min walk
  • Isle of Man (IOM)
    17 min drive

About this property

The Chesterhouse Hotel

Upscale hotel
Consider a stay at The Chesterhouse Hotel and take advantage of free full breakfast, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at Shiraz restaurant, the on-site restaurant. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • 1 meeting room, wedding services, and luggage storage
  • A 24-hour front desk, an elevator, and newspapers in the lobby
  • Smoke-free premises
Room features
All 67 rooms have amenities such as free WiFi.
Other amenities include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with hair dryers
  • Coffee/tea makers, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free full breakfast available daily
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Amber
  • Shiraz restaurant

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting room

Outdoors

  • On the beach

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between January 1 and October 31.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Cribs (infant beds) are available for an additional fee
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

Chesterhouse Douglas
Chesterhouse Hotel
Chesterhouse Hotel Douglas
The Chesterhouse Hotel Isle Of Man/Douglas
The Chesterhouse Hotel Hotel
The Chesterhouse Hotel Douglas
The Chesterhouse Hotel Hotel Douglas

Frequently asked questions

Is The Chesterhouse Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Chesterhouse Hotel?

This property doesn't offer parking.

What time is check-in at The Chesterhouse Hotel?

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at The Chesterhouse Hotel?

Check-out is at 11:00 AM.

Where is The Chesterhouse Hotel located?

Nestled on the beach, this Douglas hotel is within a 5-minute walk of Douglas Beach and Gaiety Theatre. Manx Museum and Tynwald are also within 10 minutes. Douglas Ferry Station is 7 minutes by foot.

Can I cancel my reservation for free at The Chesterhouse Hotel and receive a full refund?

Yes, The Chesterhouse Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Chesterhouse Hotel cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Chesterhouse Hotel Reviews

7.4

Good

8.0

Cleanliness

8.6

Location

8.4

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 20 out of 88 reviews
Rating 8 - Good. 33 out of 88 reviews
Rating 6 - Okay. 24 out of 88 reviews
Rating 4 - Poor. 9 out of 88 reviews
Rating 2 - Terrible. 2 out of 88 reviews

Reviews

Verified

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bank holiday Weekend break

Great location short walk from the ferry . Good breakfast and evening carvery.very good friendly staff.nothing to complain about.would stay again
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Lovely stay helpful staff very welcoming clean spacious room with a lovely sea view tasty breakfast
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and good value for money. Staff helpful
Stayed 7 nights in Aug 2019
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is victoriana and typically adapted. the rooms varie in size and are well furnished, the staff were all polite and always helpful and the location is good. I would stay again and would recommend it...... David Hayman
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização excelente, próxima de vários restaurantes e pubs Hotel simples, mas muito bom
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The property was a bit dated but apart from that the rooms were great we had sea view room it was spacious and clean
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
i would recommend an ex.room for space end front view after seeing into the smaller rooms.the staff also were very good and helpful,the manager was very kind as well as we were both in our mid eightys. The elevator is very small but then the building is very old but in great condition.overall i would recommend chestrhouse hotel for its position on the front with the shors on street just behind hotel.
Stayed 4 nights in Jul 2019
Verified

4/10 Poor

simon

Disliked: Property conditions & facilities, room comfort

Terrible beds, hot, noisy, old.

I stay in hotels 2 or 3 times a month and this is one of the worst in terms of comfort. The room at the rear had a window opening onto a tiny filthy courtyard full of pigeons and their mess. The bed is quoted as being a double but absolutely tiny. The mattress was horrific. You could feel every spring and it actually bottomed out when you lay on it. The bathroom fan sounded like a truck engine. The basin drain was virtually blocked. The edge of the carpet was stuck down with a bead of expanding foam. Room is very hot with no air conditioning or even a desk fan. Woken at 6am every morning by bins being pushed around and deliveries outside. Breakfast was good. But the dinner looked poor so are elsewhere. I don't know who in their right mind is rating this hotel as "good" or "excellent" as it's far from it! Much updating of rooms is required!
Stayed 2 nights in Jun 2019
Verified

8/10 Good

NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good valur

Very reasonable rates for a perfectly acceptable hotel
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant place to stay ,clean and tidy .The breakfast was very good
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Family room is not ocean view, which is not necessarily mentioned.
Stayed 2 nights in Apr 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very small rooms, decent if you don't spend much time in the room.
Stayed 1 night in Oct 2018
Verified

8/10 Good

Gary

Liked: Cleanliness, staff & service

Good Hotel

Cheap and cheerful. Room was OK but could do with a spruce up.
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

The hotel was lovely for me, hubby and our two young children. Staff were brilliant with helping sort little things with the children. The hotel was quite, clean and the room we was in 210 was perfect for a family. Breakfast was included in our stay and it was brilliant! Plenty of fresh food being brought out, hot and very well cooked.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

Malcolm

Very nice hotel

Very nice stay at this hotel. staff were very helpful , room comfortable
Stayed 2 nights in Sep 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely very old hotel on the Promenade. Floor in our room slanted toward the middle of the room.
Stayed 4 nights in Sep 2018
Verified

8/10 Good

Lorna

Pleasantly surprised

Pleasantly surprised when we arrived at this hotel. Room was clean and breakfast was lovely with a lovely sea view from restaurant. WiFi in bedrooms is a great perk.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Arnold

Very close to shops and amenities. Great location for sea terminal. Parking can be tricky (not the hotel’s fault mind you) so be prepared to have to walk to your car if you have one.
Stayed 2 nights in Aug 2018
Verified

6/10 Okay

Michael

Service: sehr gut, Zimmerausstattung: ungenügend

Der Service und das Essen im Hotel ist sehr gut. Schlecht ist, dass die Zimmer ein zu schmales Bett haben, nur eine Zudecke haben und nicht trennbar sind.
Stayed 9 nights in Aug 2018
Verified

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities, room comfort

Typical 3 star British Hotel

This is a fairly typical 3 star hotel in a nice position on the sea front. We had two rooms one had a nice bathroom and the other a small and less than well maintained shower area so I'm generalising in my comments. They have done quite a bit of work to the rooms in recent years and generally are fine, but as I mentioned one of our bathrooms was in need of some TLC. Good value though and our deal included breakfast. This hotel is clearly targeted at retired people.
Stayed 2 nights in Sep 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

decent hotel close to amenities

food and staff very good , towels spotless however double room very small
Stayed 4 nights in Aug 2018
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grazioso albergo a due passi dal mare.

Colazione ottima e abbondante, vicino al Welcome Center, alle fermate del bus e alla stazione.
Stayed 8 nights in Aug 2018
Verified

4/10 Poor

Matthew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Not a good night

Excellent service on check-in, good facilities, great location. Awful bed, thin walls and a vent right outside my bedroom window that woke me up early in the morning. Wouldn't stay again.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
employee were good
Stayed 2 nights in Jul 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Near ferry terminal. Aging hotel, noisy.

The hotel is a typical aging 3 star hotel. Only a leisurely ten minute walk from the ferry terminal, right on the promenade, in a good location for both local shops and restaurants. Unfortunately I didn't sleep much as there was a lot of noise from a local bar until about 2am, and some kind of air con unit near the window which made a lot of noise. Then from around 5am there was a lot of noise in the corridor. The staff in the hotel restaurant tried to be helpful but some of their English wasn't very good. The carvery was OK, although it wasn't really clear when it opened, how much it was etc as there ws no information in the room and reception weren't sure how much it was. Overall though, i thought it was reasonable value for a one night stay.
Stayed 1 night in Jul 2018