Verified
8/10 Good
Robert
Nov 7, 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robert
Stayed 2 nights in Nov 2018
Hotel Serena Palace
3.5 star property
Explore local art and shopping scenes or simply unwind with dinner at the restaurant. Enjoy convenient amenities like coworking spaces and 24-hour front desk assistance.
Choose dates to view prices
Photo gallery for Hotel Serena Palace
Located in Akwa II, Hotel Serena Palace is a haven that offers a free roundtrip airport shuttle and an art gallery on site. Unwind on the terrace, indulge in breakfast at the restaurant or explore designer stores while staying connected with free WiFi.
Reviews
5.05.0 out of 10
Popular amenities
- Free airport shuttle
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
- Breakfast available
Sign in to view eligible discounts and perks. More rewards for more adventures!
About this property
Hotel Serena Palace
- Hotel located in Akwa II
- You can look forward to a free roundtrip airport shuttle, a terrace, and an art gallery on site at Hotel Serena Palace. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with designer stores on site and dry cleaning/laundry services.
- Other perks at this hotel include:
- Free self parking
- Buffet breakfast (surcharge), multilingual staff, and coworking spaces
- 2 meeting rooms, a 24-hour front desk, and an elevator
- Room features
- All 60 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
- Extra amenities include:
- Shared bathrooms with free toiletries
- Flat-screen TVs with satellite channels
- Wardrobes/closets, electric kettles, and heating
Similar properties
K Hotel Douala
Bonanjo
K Hotel Douala
Bonanjo
- Pool
- Parking included
- Free WiFi
- Restaurant
9.6 out of 10, Exceptional, 84 reviews
9.6
Exceptional
84 reviews
The price is P12,351
P12,351
P18,349 total
includes taxes & fees
May 24 - May 25
ONOMO Hotel Douala
Bonanjo
ONOMO Hotel Douala
Bonanjo
- Pool
- Free airport shuttle
- Pet friendly
- Parking included
8.6 out of 10, Excellent, 135 reviews
8.6
Excellent
135 reviews
The price is P5,848
P5,848
P7,301 total
includes taxes & fees
May 25 - May 26
FAYA Hotel
Akwa II
FAYA Hotel
Akwa II
- Pool
- Free airport shuttle
- Parking included
- Free WiFi
8.4 out of 10, Very Good, 29 reviews
8.4
Very Good
29 reviews
The price is P4,473
P4,473
P5,661 total
includes taxes & fees
May 30 - May 31
Star Land Hotel Bonapriso
Douala
Star Land Hotel Bonapriso
Douala
- Pool
- Free airport shuttle
- Parking included
- Free WiFi
8.4 out of 10, Very Good, 123 reviews
8.4
Very Good
123 reviews
The price is P9,725
P9,725
P12,034 total
includes taxes & fees
May 24 - May 25
Saffana Hôtel
Douala
Saffana Hôtel
Douala
- Breakfast included
- Free airport shuttle
- Free WiFi
- Restaurant
7.8 out of 10, Good, 57 reviews
7.8
Good
57 reviews
The price is P2,223
P2,223
P2,978 total
includes taxes & fees
May 28 - May 29
GENEVA HÔTEL
Douala
GENEVA HÔTEL
Douala
- Pool
- Breakfast included
- Parking included
- Free WiFi
8.6 out of 10, Excellent, 4 reviews
8.6
Excellent
4 reviews
The price is P5,104
P5,104
P6,413 total
includes taxes & fees
May 30 - May 31
Hôtel Famigni
Douala
Hôtel Famigni
Douala
- Parking included
- Free WiFi
- Air conditioning
- Breakfast available
10.0 out of 10, Exceptional, 1 review
10
Exceptional
1 review
The price is P1,342
P1,342
P1,927 total
includes taxes & fees
Jun 3 - Jun 4
SOAHO Douala Airport Hotel
Douala
SOAHO Douala Airport Hotel
Douala
- Pool
- Breakfast included
- Spa
- Kids pool
2.0 out of 10, 1 review
2.0
1 review
The price is P8,498
P8,498
P10,570 total
includes taxes & fees
May 25 - May 26
Jet Hôtel
Douala
Jet Hôtel
Douala
- Pool
- Parking included
- Free WiFi
- Restaurant
5.8 out of 10, 7 reviews
5.8
7 reviews
Douala Design Hotel
Akwa II
Douala Design Hotel
Akwa II
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
7.8 out of 10, Good, 21 reviews
7.8
Good
21 reviews
The price is P5,403
P5,403
P6,770 total
includes taxes & fees
May 24 - May 25
Policies
Check-in
Check-in start time: midnight; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 17
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 2.5 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for XAF 8.0 per day
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: XAF 3000.00 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: approximately XAF 6000 for adults and XAF 6000 for children
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: XAF 8.0 per day
- Credit card charges are subject to a surcharge of 2.5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
We should mention
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Frequently asked questions
Is Hotel Serena Palace pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Hotel Serena Palace?
Check-in start time: midnight; Check-in end time: anytime.
What time is check-out at Hotel Serena Palace?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Hotel Serena Palace provide a shuttle to the airport?
Yes, there's a free airport shuttle that runs 6 AM–midnight on request.
Where is Hotel Serena Palace located?
Located in Akwa II, this hotel is within a 15-minute walk of Cathedral of Saints Peter and Paul and Espace Doual'art. Eko Market and Douala Maritime Museum are also within 1 mi (2 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
Have a question?
BetaBetaGet instant answers with AI powered search of property information and reviews.
Reviews
Reviews
5.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.0
Cleanliness
2.0
Amenities
5.0
Staff & service
5.0
Property conditions & facilities
Rating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 1 out of 2 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews
2 - Terrible
1
Reviews
Verified
2/10 Terrible
Verified traveler
Apr 8, 2019
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai payé et j'ai jamais dormi dans l'hôtel on m'a refoulé disant que vous ne les payé pas j'exige un remboursement.
Verified traveler
Stayed 1 night in Apr 2019