6/10 Okay
Annabelle
Traveled with family
Aug 31, 2023
Liked: Staff & service, amenities, property conditions & facilities
Our stay at the Vitton Beach Resort, located near Mayon Volcano in Legaspi, Bicol, was a mixed bag of emotions. First off, the ambiance and location deserve a special mention. With a picturesque backdrop and tranquil beaches, it sets the tone for a perfect holiday. What left an indelible mark was the warmth and hospitality of the people here. When we checked in at an odd hour of 2am, Annie, was kind enough to not only let us in but also upgraded our room to be closer to the pool and the restaurant. This gesture truly touched our hearts.
After our first night, we were so smitten by the ambiance that we decided to extend our stay, also to be able to visit the famed underground river.
However, our experience took a turn during the checkout process. They informed us that they don't accept credit card payments, and surprisingly, we were not provided with an official receipt. Given that in the Philippines, anyone over 60 is entitled to a senior discount, we were unsure if they applied this benefit. When we inquired further about the receipt, the staff's ambiguous questions left us uneasy. My partner Bebot, being an advocate for senior citizens' well-being, addressed the ambiguity but it did put a damper on our overall experience.
To summarize, while the location, hospitality, and food at Vitton Beach Resort are praiseworthy, they need to work on their administrative transparency to gain complete trust from their guests. I truly wish them the best and hope that they address th
Annabelle
Stayed 1 night in Aug 2023