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"We booked a SPA hotel but Spa was not operational. The hotel did not inform us before arrival despite knowing about that for several days. When we asked at check-in the person at reception effectively said ‘it’s not our problem’ and was really quite rude and unwelcoming. That was a shame because it created a very poor impression and made us feel unwelcome when there was no need. Simple caring customer service could have handled it. Hats off to Expedia who helped to make amends. As for the hotel, it’s really very nice, but I think it cares more about itself than its customers "

"Very nice hotel. However, the check - in experience should have been better. One person managing check - in as well as serving food and beverages! "

"Amazing views across to the town. Immaculately clean pool area. Friendly staff "

"Quite dated, needs some TLC"

"This is an absolute hidden gem! For anyone looking for a hotel in the area, this is a must stay."

"It was a comfortable stash, however for being a new hotel, they could’ve had outlets next to the bed (on night stand) with USBC and USB connectors. Small fridge light is too bright at night time. WiFi info should be in the room or handed over after signing in. Calling the front desk, I was told to dial 100, after I asked. I called by dialing zero, which did not work. This could’ve been avoided if there were instructions in the room "

"We loved our stay at Hotel Convento San Diego! We were treated so well and had the most gorgeous view! "

"Front desk staff and breakfast clerk most helpful and kind"

"This place was absolutely gorgeous. One of the most beautiful locations I have ever been to. We are on a road trip, and sadly only stayed one night. We will return and spend much more time here. The place is charming. The people amazing! Very happy. "