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"Door to the balcony lock was broken. Asked staff to fix problem. They still were not able to fix it"

"Good indeed."

"It was great"

"Good place to stay but beds are extremely firm. Just be prepared."

"Communication "

"They have various kind of rooms. We didn't like the initial room we have booked by app, later we have upgraded the room to little bit better room. But the room size is small compear to it's class!"

"I had to book this because of issues at noor jahan hotel. Mustafa at the front desk was very welcoming and all my needs taken care by him. Highly recommend anyone looking for a place to stay. Place is clean and comfortable. "

"Typically as expected inline with similar 3* hotels in Sylhet Town. Room with double bed was fine clean and reasonable but no natural light as windows blocked by wall/adjacent building. Bathroom needs an upgrade as poor quality. Be sure to insist on room with town view. Dining facilities fine and staff helpful over generous buffet breakfast (included) Roof terrace/pool disappointing and urgently needs an upgrade to look smart and attractive. Housekeeping staff very helpful and courteous. Overall...

" We booked a hotel based on what was shown on the website, but upon arrival, we were given a completely different hotel — Al Ebraj Hotel — which looks nothing like the photos on the booking site. They told us this is our hotel, but it does not match what we originally booked. Regards, M. Khan "

"Why do you sell for such property with whom you don’t have any agreement. My booking with you for this property was denied saying that they don’t have any such booking and they don’t work with Travelocity. I suggest that you stop selling for them immediately. And of course reimburse the charges you did on my card as I had to stay elsewhere at the last moment and pay for that."