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"Spacious, modern, clean and comfortable rooms "

"Great modern room, clean, very good price"

"I had the incredible chance to stay at the world’s oldest hotel, and it genuinely lived up to its legend. From the moment I arrived, I felt like I was stepping into a different era — not in a museum-like way, but in a quiet, living continuation of tradition. The surroundings are stunning: mountains, rivers, pure silence. It’s the kind of place that invites you to slow down and just be. The hot springs were a highlight — natural, healing, and beautifully maintained. I left feeling physically and mentally reset. Meals were exceptional — local, seasonal, prepared with real care and balance. You can tell this isn’t just hospitality, it’s heritage passed down through generations. The staff were some of the kindest and most thoughtful people I’ve ever met. Discreet but always there when needed, with a level of attention that feels almost forgotten in today’s world. It’s more than a hotel — it’s an experience of Japanese culture, stillness, and deep respect for nature. I honestly hope my descendants can visit this place another 1,300 years from now. It’s worth preserving forever."

"Great hotel and friendly staff"

"Really enjoyed the stay. It was comfy and the included breakfast was tasty, changing the main items every morning. All my needs were met and easy to access. Made it easy for us to do day trip to Kamikochi."

"Charming property exceptionally clean, special mention of the wonderful onsen, enjoyed our most unusual experience of sleeping in a traditional Japanese room with tatami mats. Our dinner in the restaurant was superb, kudos to the skilled chef! Matsumoto is a lovely town with a slow paced vibe , so different from other Japanese cities."

"Clean and great location!"

"Very nice hotel with welcoming touch. Service at the desk was really nice, we enjoyed the complimentary drink. Huge breakfast selection. Well situated to walk around the city. Matsumoto is a charming city with great vibe. Should have stayed one more day."

"Ok"