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"The hotel is overall very good and welcoming, with friendly and hospitable staff and so clean. My main criticism is that there was not a single glass or cup in the room for drinking water. Also, there was nowhere in the bathroom to place a toothbrush, shaving items, or other toiletries. Normally, most hotel bathrooms provide at least a cup or a small holder for toothbrushes and toothpaste. Another issue was the lack of a shower door or curtain, which caused the entire bathroom floor to get completely wet after every shower."

"Lovely boutique hotel in a very central location near to all main sites. Staff were very friendly and helpful and the breakfast was good. The room had good facilities but could have done with a bit of updating but overall would recommend."

"Clean, spacious room, good breakfast, located next to the historical town centre."

"Clean room. Nice hot shower. Friendly, helpful staff (they make great restaurant recommendations). Convenient location as it is just across the bridge from the old town marketplace with several eating and shopping options. Small but sufficient breakfast."

"Very kind and helpful staff! The hotel was very clean and well located. Highly recommend :)"

"I had a fantastic stay at the Malak Regency Hotel. The staff were incredibly helpful and went out of their way to make everything smooth and enjoyable from start to finish. The overall hotel experience was excellent — everything felt comfortable, well-organized, and welcoming. The highlight of my stay was the receptionist, whose name I unfortunately didn’t catch. She was amazing — truly helpful, courteous, and polite, and made a lasting impression with her professionalism and kindness. One of the standout features was the breakfast. The variety was impressive, with so many options that it was impossible to try everything. No matter what you’re in the mood for, there’s something there for you. I would absolutely stay here again and highly recommend it to anyone visiting."

"Nice breakfast buffet"

"A truly exceptional stay at Hotel Hills Sarajevo. Every detail was thoughtfully arranged, from the warm hospitality and attentive staff to the impeccably maintained rooms and outstanding facilities. The combination of comfort, professionalism, and atmosphere made our visit both relaxing and memorable. Hotel Hills offers an experience that reflects quality in every aspect. We look forward to returning again and highly recommend it to anyone visiting Sarajevo."

"Best of the best"