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"Clean room courteous staff"

"Very close to Cleveland Clinic! We had an appointment and live 4 hours away. It was clean and safe. Very convenient. Definitely will be staying here again "

"Every employee we encountered was friendly. No issues there. Valet was quick and easy, pricey as it was $52 for the night. Room was simple modern #703. Appeared to be in an old part of the building and so it was absolutely freezing in the hallways. We had our room set to 76 all night because it was so cold, heat wasn’t consistent at all. Very basic room. No microwave and no coffee machine which was very disappointing but didn’t mention on website that it had one. Did request a view of the city and we ended up with a view of the backside of a dingy building. Drapes were blackout which was nice, room was very clean. Hotel was a great location and would stay there again. Ate breakfast at Betts which was on the premises. It was very good"

"This hotel exudes old world charm and the attention to detail both in the common areas and the guest rooms is incomparable. I had the added bonus of being there at Christmas time when it was beautifully and abundantly decorated. The breakfast is top notch too. "

"Friendly staff Very clean, easy parking"

"When we checking in the front desk clerk was very rude - never welcomed us - couldn’t have cared less about there not being a luggage cart for us - it never dawned on him to communicate with the staff & see if one was available However the lady that had the next shift was very nice - we actually heard her checking with the staff to find a cart for a guest - imagine that !"

"We stay there every year at this time and occasionally during the year also. The staff is amazing, rooms are spacious and clean, and this year their help with a reservation change was above and beyond the call of duty. Can't recommend and higher."

"When we got there the lady at the front desk was rude. The room was obviously not cleaned thoroughly. There was a condom by the couch, luckily it was still in the package. There was a huge stain on the couch. They advise that they have breakfast and that was a key factor that I wanted for this hotel. When I got there they told me that they don't serve breakfast. The deposit was 150 and I certainly don't think that it was worth it. 2/10 experience "

"Very clean rooms, everyone was very helpful!"