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"Amazing hotel and very clean "

"We loved our stay at Rila! It was the best location for the slopes & we loved the huge variety of food we were offered for breakfast and dinner! We loved the surprise of having a live singer in the lounge downstairs after dinner, it was a lovely addition to some of our evenings! Our room was really spacious too & staff were really helpful at reception when we needed anything! "

"Lovely Hotel, with a great first impression. Morden looking and equipped. The Reception and Restaurant staff were very friendly and helpful. Housekeeping team, were great by always maintaining the room clean. The food was nice with great selection. I would recommend and would definitely stay there again"

"Close to slopes, amazing room great buffet breakfast and shuttle service every 15 min to slopes and back is great addition. "

"Nice hotel and clean. Quite a bit out of the main town so if you dont have a car its a long walk there / back. Rooms were very loud, could hear people talking all night and hear doors banginfg etc. Also our room on the second floor had a constant whirring noise like from a large pipe or boiler or something. MAde it hard to sleep , that and the uncomfy beds & pillows"

"Only two member of staff were kind and courteous: Chris at reception and the young woman at the spa. Everyone else was borderline hostile. The rooms are run-down and unsafe, nothing is supplied for using the kitchenette and there is absolutely nothing complimentary, not even a tea bag. The sauna, swimming pool and gym are ok, Breakfast is also not too bad. Hotel etiquette should be enforced, such as not shouting in corridors and not smoking in rooms, which appear to be tolerated. Location is good."

"The room was clean, the staff was helpful, the amenities were great, the place overall is very good"

"Very friendly and hospitable team. Great to have tour of underground Roman Ruins. Got stuck in lift but quickly attended to. Great location. "

"Everything was perfect"