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"Everything exceeded our expectations "

"Lovely hotel with a delightful pool in a charming town!"

"Upgraded room to get balcony but when I got there, it was ground level room, no balcony. When I went to front desk to show receipt that I paid for balcony room, they told me that my patio area is the same thing. That’s not the same thing. Patio and balcony are too different things. If I wanted ground floor patio, I would have booked that. Besides, it’s not much of a patio area anyway, just more walk space to gate. Plus the bushes surrounding the area block any view. Pictures didn’t match the room that I uploaded to pay for. The area over all is nice considering how budget friendly it is and I’m sure the other rooms are nicer too but unfortunately I feel like I didn’t get what I thought I paid for. They put me in the worst room out of all of them."