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"Great service "

"The staff was very friendly and eager to help. The facilities are great with an excellent (and surprisingly big) garden. The volcanic tunnel on the property is huge and worth the visit by itself."

"The staff made us feel like VIPs from the moment we arrived. The rooftop dining experience was unforgettable - grilled fish, fresh juice, and a view that looks like a postcard. Conveniently close to the border if you're exploring both countries."

"This hotel is the best place to stay in Kinigi/to gorilla trek! It’s the closest lodge to the Dian Fossey campus and women’s village, and the staff is exceptional. They are very friendly and helpful and went above and beyond. We loved that we’d come back to the hotel and they’d clean our shoes and give us a foot massage. They’d also get a fire going in your room while you are having dinner. We’d come back to bed with a heated bed (thanks to a warm water bottle they place in there) and a fire going. We felt we were in the coziest hotel room ever. The food was great too with an ever changing menu. I’d recommend getting the full board. It’d be hard to try restaurants at different lodges, so you’d save money instead of buying the meals separate. Last but not least, the super sweet dog Sparky. He added so much charm and welcomed all guests. We loved having him around so much. "

"This was one of the most incredible experiences I have ever had. The staff was unmatched, so friendly and kind. The food was delicious and so well curated. I CANNOT RECOMMEND THIS PLACE MORE! Completely stunning both the place and the people!"

"The hotel is positioned right across from the lake. Beautiful and tranquil property. Breakfast mostly fruits, eggs, juice, coffee and African tea. The rooms need upgrades, remodeling, better colors on the wall, better paintings. TV in the room did not work. WiFi here is terribly bad and horrible. Those things management and owners need to take into account and fix it. Also, when you pay for your stay thru Expedia they automatically receive notification that customer paid but when you check in they keep asking to show proof that you paid which is absurd and ridiculous. Other than that the place is beautifu. From hotel to city center by moto taxi is RFW1,000, don't pay more. Boat ride outside of the hotel is RWF15,000 for one hour. I would not recommend hot spring because is not hygienic, dirty and trashy. "

"Very nice hotel with outstanding staff. Ill come back again."