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"Huge deposit charged at check-in against cleaning of the rooms at check out. Guests were required to conduct thorough room clean including hoovering. The bedcovers, sheets and pillow cases and towels were all charged for separately which was not mentioned at the booking. Misleading advertising, very disappointing upon arrival. "

"Perfect location for access to the GME, great skiing and comfortable accommodation. "

"The front of house staff were super friendly and helpful"

"Great service - nice facilities. Small room and wifi is not always great. Otherwise Good hotel and location. Very nice host who allowed us to use the facilities after hours. "

"Very nice "

"Very nice hotel with great rooms."

"Good accommodation for the price. Apartment needs redecorating but was clean and warm. Great location with good facilities for families. Pool is good but be warned it is cold. Sauna and steam room lovely."

"Great location and great value for money "

"Residence Alexane is an excellent hotel with great facilities."

"This was literally the absolute worst hotel (really, it was more like a hostel) that I have stayed in either stateside or abroad. The property only allows you to communicate with them during two short periods daily around check-in and out. Their information indicates check in is not on the property. After needing to call for clarification, we were given a separate address that led us to the same location. There is no parking at the actual hotel because of construction. You have to park down the...

"Les hôtes sont très sympathiques, nous avons passé de très bons moments à discuter avec eux ! Notre fille était fascinée par les animaux de compagnie ! Nous avons passé un très bon week-end au chalet !"

"La Boule de Neige is a friendly and welcoming 2 star hotel located just a few metres from the fantastic new gondola in Vercland. The hotel provided everything that we needed for our short skiing trip - free on-site parking, a ski room, comfortable beds, hearty breakfast. All this just a short walk from the gondola station."

"Really clean and presentable. Modern apartment with nice kitchen, living area and bedrooms… balcony was a nice touch. Lots of paid parking available underneath complex. Early check in wasn’t an issue. Pool and hot tub were abit on the colder side for my liking. Nice sauna and steam room. Gym also available. Spacious ski locker available with the room. "

"Relocated to better appartment to be closer to friends, which was happily accommodated by reception staff for extra pay. Nice hotel complex with lovely pool and spa. Well equipped kitchen. Awful wifi, didn’t work at all in our area. Kitchen cleaning expected as part of check out."

"Great location in a lovely village. Perfect for people with young children as the nursery slopes are right outside. Apartment had everything we needed. Check in was easy and quick. I'd recommend to call in advance and say if you need cot/towels/sheets as I didn't do this and had to wait a short while for these to be prepared. The manager/owner speaks English so it would have been very easy to phone in advance. We did have someone steal a hired sled when we were there which we had left...

"Even better than advertised. Great location - walking distance to the ski lift and the center of town. Excellent service, including the ability to buy lift passes at the inn rather than stand in line at the lifts. Very comfortable efficiency room with a deck looking at the mountains. Nice spa facility. Pauline at the front desk deserves special mention for being extremely helpful and always available. Would return. "

"Notre hôte nous a permis de chauffer notre repas du soir dans sa cuisine"