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"good"

"This hotel is fairly old-fashioned, but that’s what makes it unique. Despite the fairly decent condition of the room and the smell of smoke, it was alright. The con is we have to walk uphill to the bus terminal. "

"Very nice staff!! They are very helpful!"

"Many hot springs around. Need your own transport to get around. Went off season so maybe the dining options were limited. Good place to unwind though."

"Second visit here. Perfect for family getaway with kids in winter. Also good spot for summer when watching Fuji Rock music Festival. Would definitely stay again."

"Me and my family had a lovley stay here, however I so have one complaint. The inages showed the hotel being right next to the yubatake place, but it was actually a bit of a walk from there. They sid provide a "

"Absolutely amazing! Exceeded all expectations! Did not want to leave! "

"Clean, love the onsen, free shuttle bus"

"Hotel is okay from a room/cleaniness. Check-in was a problem with both hotels.com and the actual check-in. Hotels.com doesn't handle international travel well as they didn't put in that the room we chose was double occupancy. It's not in our receipt which is telling me that it probably got lost in the email to the hotel. It's in the app but apparently that wasn't relayed to the hotel. When we checked in, the reception said it was for single occupancy although we paid the double rate already which is a hotels.com issue. The other issue is the reception person didn't actually speak Japanese in Japan. He had to go through an auto-interpreting device to speak to us in Japanese which is weird because you expect the hotel to speak the native language of the country. It would been fine if they don't speak English but not being able to greet us in Japanese and deal with issues in Japanese in Japan is a problem."