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"The hotel itself is excellent! We loved our stay. It’s perfect if you’re looking for a relaxing stay surrounded by natural beauty. Only downside is there aren’t many amenities within walking distance besides a little tourist area. There is easy access to the local bus if you don’t mind spending 30 minutes going into town. "

"Wonderful place to stay. Excellent food, staff and onsen! Will definitely stay again."

"We were very comfortable at Hotel Karuizawa Cross. We liked the clean and spacious room, and we appreciated the friendly and helpful gentleman at the reception desk. Dinner at the Italian restaurant in the hotel was delicious, and the hot breakfast buffet the next morning was appreciated. Additionally, Hotel Karuizawa Cross is located next to a popular street with shops and restaurants. We look forward to our next visit!"

"This is by far the most comfortable and luxurious hotel I’ve ever been in and I’ve stayed at 5-6 star hotels globally. You cannot beat them for comfort, service, meals, mountain view and the quality of everything they provide. I absolutely loved my stay here and felt like I was a traditional Japanese hotel along with all the 5 star service provided. Cannot recommend it enough and I will return when I visit Japan next. Loved it"

"They have lot of shuttle bus between main building to small wooden house. Waiting time less than 5min. Room is clean and good wifi quality. "

"the onsen was very nice, and the amenities were also great. room was spacious "

"Great place to stay "

"The hotel is jngood condition, and staff were really helpful and friendly. Just the location for solo traveller not driving is not that easy, but with Uber all sort out"

"Very good."