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"Customer service was very good, and it's a great hotel. The only issue was the power outage and emergency evacuation. My husband is elderly, and he had a lot of trouble making it outdoors in the dark stairwell, with people pushing, etc. He had a few bumps and bruises. Then we stood outside in the very cold weather and no announcement was made on when to come back in. I think staff did their best in a difficult situation, but it seemed like confusion and lack of coordination on what exactly to do -- including how to gain entry into our room again with our key. Again, appreciate the staff trying to do what they could. "

"Unique and cozy! "

"Very cozy and clean Very stylish "

"Clean room "

"Everything was awsome."

"Very clean and breakfast was good !"

"Great room! Very kind staff!"

"Everything in the hotel is well thought out. The room amenities were very nice (nespesso machine, complimentary water bottles, a tea pot, mini fridge, microwave). Comfortable beds. Friendly staff with attention to detail. Bell hops taking my luggage to my room. Fast valet service. It’s my favorite place to stay in Auburn,"

"excellent "