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"The rooms were very clean spacious."

"This is a unique place. My kids (7 months, 20 months, and 7 years) all had a blast!"

"Wonderful place to stay. Excellent food, staff and onsen! Will definitely stay again."

"We were very comfortable at Hotel Karuizawa Cross. We liked the clean and spacious room, and we appreciated the friendly and helpful gentleman at the reception desk. Dinner at the Italian restaurant in the hotel was delicious, and the hot breakfast buffet the next morning was appreciated. Additionally, Hotel Karuizawa Cross is located next to a popular street with shops and restaurants. We look forward to our next visit!"

"The service during my stay in Hoshinoya was the best. It was good time to fully enjoy nature during my stay. Thank you very much to all member of Hoshinoya."

"They have lot of shuttle bus between main building to small wooden house. Waiting time less than 5min. Room is clean and good wifi quality. "

"Our stay was reasonably comfortable, except for a few small factors: 1. It’s a shame that they allow smoking in the rooms because we are non-smokers and smoke particles cannot be completely eradicated from the room even with a room humidifier and spray fragrance. So we could not be as comfortable as we normally would be had it been a non-smoking room. My request to the property is to create more non-smoking rooms to be available or completely eradicate smoking rooms, period! Because smokers can easily go outside the door and have a smoke. There’s no reason to smoke it up where they eat and sleep! 2. The fan in the bathroom is on 24 hours a day. When its the dead of winter and you’re freezing. It’s a very freezing cold shower if you wish to conserve hot water and not let the water running while you soap up. Then you have that fan running blowing cold air into the shower room. My request to the property is to change the fan so it can be operated by a switch. I know they want to cut down on the mold factor but for goodness sakes, part of the housekeeping job is to clean the shower and if they do that after every check out, there won’t be a chance for mold to grow. So no reason to have the fan on 24 hours a day without a switch to turn it off by the guests!! PLEASE DO BETTER! Robert Speaker"

"清潔感あって良かったです。"

"The hotel is jngood condition, and staff were really helpful and friendly. Just the location for solo traveller not driving is not that easy, but with Uber all sort out"