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"Lovely design hotel. Every detail was thoughtful and beautiful. Nice amenities. Excellent breakfast. Perfect jumping off point for the Nakasendo trail. (Unrelated to the hotel review but if you are traveling to Nakatsugawa for the first time, tip: book ahead at a restaurant/izakaya for dinner, there are plenty of nice places but many were fully reserved even in a quiet season for tourism) "

"Conveniente pero con mucho ruido en la noche. Limpio y práctico "

"Staff were the best. Absolutely treated the guests like royalty. The suite was fantastic with the open air onsen and wooden bath. The toilet was worth mentioning... Fully automatic. The dinner was above and beyond and so much food we could barely eat it all. So fantastic! Breakfast was the best there is. Only bad thing is we couldn't eat the 2nd morning because we had to catch a train and the breakfast is not until 7am. All else was superior. Nice store across the street with great deals 500 yen for big pack of face masks. The gift shop was fully stocked with all the souvenirs and gifts you could want. I absolutely will return to this town and this hotel. Side note don quijote is still being built so double check before you make the walk. "

"Customer service was excellent. I was so tired from my day that I slept right past my private onsen reservation, but they adjusted the time so that I could have my first onsen experience. A very nice hotel. ありがとうございました！"

"Easy check in and everything looked well taken care of."

"The cleanliness and condition of the Japanese style room was excellent with separate entrance, washroom, toilet and 3 tatami areas giving more than ample space for 3 guests. Breakfast was good and the staff efficient and helpful. Didn’t try the onsen as just a brief stop "

"The staff at this hotel were excellent - very friendly and helpful. The hotel is close to the train station and central shopping area."

"We had a wonderful stay at this bezutiful hotel. It was somewhat remote via train but once there the charm and natural beauty of the area made it all worthwhile. Our room was a suite in traditional Japanese style. It was immaculate with many amenities. The buffet breakfast and dinners were of excellent quality and variety. We can highly recommend the hotel and its most helpful staff. The free shuttle to the station made our departure carefree. Arigato! "

"Reliable"