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"受付の人がお客さんじゃない電話をしていて、2人客が受付に並んでるのに電話を5分くらい続けてた。それ以外は部屋などは全て満足"

"スタッフさんの対応が非常に良かった。 夕食と朝食も美味しかったし、意外に満腹になり満足です。 子供の食事等があればもっと良かったです。"

"Very nice experience, must go place"

"Getting around the property and the shopping center was convenient with the buses provided by the hotel. Lots of washers in the laundry area. I love the individual cabins scattered around the property. Makes it feel like you're in the woods. Great place for families!"

"Very nice Hotel and friendly staff"

"Staffs very friendly and helpful, room are clean, breakfast was excellent, nearby shops just 2 minutes away."

"Great room"

"Great hotel with attentive staff who always greet you with a smile. Hotel located in a good location close to the local attractions. "

"Everything was perfect. Nothing more you could ask for. "

"The hotel was clean and the staff were very friendly. "

"Large rooms, kind staff. Amazing price"

"Wonderful hotel and delightful experience in Karuizawa- the food, the people the shops. A highlight of our trip."

"excellent location, room suitable for its price range. "

"The staff is very helpful and always warm welcome. The location is very good and quiet. "

"Room was very clean, great amenities, great service and great location."

"Parking was very convenient , staff was friendly and helpful , room was clean , food was tasty "

"Nice service and onsen"