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"The hotel was amazing, with clean rooms and friendly staff, and a great breakfast"

"Food was good, room clean and the air conditioning help on hot days. Overall good I liked it. "

"Very clean"

"Definitely a great place to stay! Good amenities, great food, and very clean. The staff is professional and friendly. Great location. Very close to the most important areas of the city. Highly recommended!"

"A/C keep the room very confortable, Staff very kind, the room always cleans,( breakfast almost the same every day, chefs need to vary the menu) it will be appreciated, thank you so much "

"Breakfast menu was fresh and delicious. The staff great was usual. Linda was extremely courteous along with her coworker, a young man whose name I was not able to get. The property is always clean. I always stay here every time I visit Managua."

"Parking was okay; my original reservation stated breakfast included, when reaching the Hotel, I was informed breakfast was $17 for me and $17 for my wife. I immediately requested to leave the Hotel."

"The rooms are old and deteriorated ! They refurbished the lobby and restaurant, but the rooms are the same I used more than 15 years ago. Poor quality and everything looks old. The AC looked and worked like 20 years old ! This is not a Four Stars Hotel at all ! I would give it 2 !"

"We faced some challenges for what could have been a lovely stay in this well-located hotel in the heart of Granada, just steps away from the main plaza. We booked the largest suite which is a loft, with two large king sized beds on two levels. We were a group of 3 adults, 2 of whom are over six feet tall. We wanted the additional space, and needed the larger beds of the loft room. At our check in, we were told the loft room was unfortunately unavailable due to an issue with the air conditioning, and were offered another room. We were told the loft air conditioning should be repaired within a day, maybe even later that day. We accepted the new room which had two double beds and working AC and took the hotel staff at their word that the original room would be repaired soon. The new room was smaller with two double beds. For three days, we were told again that the air conditioning was not repaired. On three different occasions we found repairmen in our room working on the air conditioning in the neighbouring loft room with no notification or information from the hotel staff that this would be happening. For the final two days of our stay we were able to stay in the loft room. I asked the staff if we would be refunded the difference in room rate as the loft room is more expensive and we only stayed in it for two days and the staff refused. Unfortunately, a sour taste was left in our mouths because of this. We paid for a room we did not stay in. At least the breakfast was nice."