"The hotel looks and feels newly renovated, mattresses are super comfy, a/c, water pressure and temp all work great. Staff is agreeable and helpful, the food is also delicious, well prepared and presented. Points to improve: 1. Everytime you enter the waterpark you have to fill out and sign a form (just get a one-time signature at check-in). 2. A couple of times we couldn't get service because there was no staff on site...this happened once at the food counter in the waterpark, once in the gym, nobody knew where the staff member had gone. 3. Water park closes at 5pm...way too early. 4. There's no food or snacks from 5pm to 6pm...so coming back hungry from beach, pool or waterpark you have to get cleaned up and dressed to go in one of the restaurants. 7. The hotel does not put an ID on you like most other resorts, wich is great until staff at the beach come to you asking if you're truly a paying guest. 8. They have tour and activities promoters in the main lobby who constantly approach you trying to sell their services, they're really annoying."
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