"The staff was very helpful and friendly, although some of the main check in staff were a bit cold. Could have been having a bad day. All the wait staff, bartenders, and room service staff were so friendly and helpful. There was one small hot tub on our side of the property which closed at 6pm. Not idle if you have spent the day doing other activities. This the first all inclusive I’ve stay at that doesn’t provide alcohol in the room. You have to go to the bar if you want a drink before going out or a night cap. We went there to see my daughter for her birthday. She is currently doing a mission for the peace corps. It was a hassle getting her added to the room. Partly my fault for waiting til arrival but it stopped any check in, even for myself and my son. We were scheduled to have a double bed room with a sofa and garden view. $850 later they gave us the same room facing an empty lot with people partying in the building across from us. For that reason alone, we won’t stay here again. The resort had many open rooms with garden and ocean views available but there was no offer for an upgrade. The rooms are very basic. you have to register as a preferred guest to get access to their pool, hot tub, and certain restaurants and and top shelf alcohol. I never saw a casino. The night life is very basic, not going to find a good dance party here. The best place for a bar vibe is a small bar with 2 pool tables, which you wait 1-2 hours to use. The food was not impressive."
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