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"We booked a SPA hotel but Spa was not operational. The hotel did not inform us before arrival despite knowing about that for several days. When we asked at check-in the person at reception effectively said ‘it’s not our problem’ and was really quite rude and unwelcoming. That was a shame because it created a very poor impression and made us feel unwelcome when there was no need. Simple caring customer service could have handled it. Hats off to Expedia who helped to make amends. As for the hotel, it’s really very nice, but I think it cares more about itself than its customers "

"The room was clean and staff was kind and helpful."

"Amazing views across to the town. Immaculately clean pool area. Friendly staff "

"The hotel was very accommodating for our late check in. The room was clean and looked the way it did in the photos. There is a shop and hairdesser inside of the hotel. The pool was the best part. It was very large and clean. The restaurant stayed open until midnight which was helpful. "

"No heating in the room even if it fell to 10C. No wifi."

"Hotel jsme použili na přespání při cestě po Sierra Aracena. Líbil se nám klid a prostorný pokoj."

"nice countryside"