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"The housekeeping were wonderful & had fun teaching me a few Africans. The Dining staff were always there. The tour guides we friendly with great senses of humor. The food was a very good quality and tasty. As someone who is dairy free they had good variety of non-dairy milks, but a lot of food had dairy and as far as gluten-free my options were very limited."

"Book this! You will not regret it. We just returned from a beautiful stay at Clouds and we couldn’t be happier. It was by far the best choice - stunning location, rooms, pool, food(!) and most importantly the staff. We will 100% be returning. We have travelled to a lot of 5* properties around worlds and this was truly special. A good point to note is that it’s right next door to the Delaire Graff Estate which is worth a visit for wine tasting, or lunch/dinner (they offer a free shuttle service). Also right beside some spectacular wineries, Tokara & Bartinney."

"Very nice all round hotel in a great location, it also has the benefit of an Hussars restaurant attached. This is a great hotel at a sensible price considering it’s position in Franschhoek. Have stayed here many times and will continue to use this hotel on my visits. "

"Friendly staff,got our room type wrong but corrected quickly. Beds are seriously in need of replacement. Hotel gardens and pools are realy good. Breakfast very good just needs more pork options"

"Property very beautiful a big. Rooms are not very clean and need some maintenance."

"Wonderful property in beautiful Franschoek. The property is beautifully furnished & very well stocked. Beds were comfortable. Daily cleaning option fantastic."

"Great location , wonderful staff and very traditional feel. Really good value stay vs the rest of the hotels in Franschhoek. "

"Everything perfect"

"We stayed at the property due to its close proximity to a wedding we were attending. The staff couldn’t do enough for you. The thing that brought down our experience were the ants in our room. They were crawling on the bed and our clothing which was unsettling. While the staff tried to remedy it through cleaning, you’d still wake up with them in the bed. "