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"For a 125+ year old hotel, the overall condition was very good. Some oddities however - glass on light fixtures all over the hotel have not been cleaned for a LONG time, no house keeping placard in our room, had to obtain robes from the front desk, but for us - a huge disappointment was they blew off our room service order of coffee the first morning. When I called 30 minutes after the requested delivery time, I was told they had no one in the restaurant to deliver orders. How about a call people! Which explained why there was never another room service menu in our room. But I will say this - the staff was wonderful throughout all of the hotel. We’d return again because we love old historic hotels. I’d give them another try before going elsewhere. We wish them the best. "

"Staff was very friendly and helpful. Valets were it going and fun. Restaurant was good and the room was comfortable. Pool area was a bit strange. "

"The staff was so friendly and helpful. We loved the pools. I would highly recommend!"

"Location is really nice. Room is clean."

"Great location. Hotel staff was very friendly."

"Clean rooms. Convenient location to Riverwalk and restaurants. Friendly, helpful staff. Friendly, welcoming attendants. Always a pleasant place to stay."

"Easy access, within walking distance of the Alamo and the Riverwalk. The rooms were clean and well maintained. The staff was friendly and helpful."

"I booked and prepaid for a premium room with a jetted tub through Expedia specifically for a special weekend trip with my wife. The jetted tub was the entire reason I chose this hotel and room type. When we arrived, the hotel informed us they had overbooked and downgraded us to a basic room with only a stand-up shower. We were never notified beforehand, which eliminated any chance to make alternate arrangements or use our travel insurance before check-in. The hotel later admitted they overbooked the room category we reserved. We spent a significant portion of our trip dealing with staff and trying to fix a problem the hotel created, causing us to miss the concert we traveled there to attend. The next night, they moved us to a room with a jetted tub — except the tub didn’t even work. The main amenity we paid extra for was never provided at any point during the stay. Calling the downgrade “equivalent” is absurd. A standard room without the primary advertised feature is not remotely comparable to the room that was booked and paid for. Both the hotel and Expedia failed to provide a meaningful resolution. This was a completely unacceptable experience caused by poor management, dishonest handling of the reservation, and failure to provide the accommodations that were sold to us."

"Nice and cleab"