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"Clean room, excellent staff, amazing Onsen"

"Good location, close to train station, lot of restaurant, shopping hotel staff is very professional and friendly. Good to stay"

"Clean room, very nice staff"

"The accommodation was pleasant. The staff were very helpful and the onsen was wonderful. The little extras made the stay even better, gift in the fridge, fresh water each day, free ice cream and yakult when using the onsen, the manga library and storing our bags post stay before we caught our train. Only thing to improve was the dark curtains that are dated to help brighten the place."

"Great hotel located right next to the station. Good breakfast! Thank you!"

"Great accommodation "

"We are two very new foreign travelers. The staff did not speak our language but were incredibly accommodating and made us feel welcome. Very clean, very good stay."

"Breakfast was delicious and lots of kind foods ! "

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."