"Very disappointed. Service appalling, especially in bars and restaurants.
Reception staff very friendly but not helpful. ‘Computer says no’ quite often!!!!
Our room was perfectly acceptable and we had a lovely view of Mayon volcano.
Tried to book shuttle bus back to airport as we arrived but told it was full. The day we were leaving about to book a Grab taxi they rang and said shuttle waiting for us. That is typical of what we experienced. This is not a luxury hotel by western standards but probably is by Philippines standard."