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"The staff are all very friendly. The front desk are always very helpful and knows what they’re doing. Restaurant staff needs more training on customer service. It takes forever for them to take our orders considering there are so many of them just hanging around doing nothing. "

"Staff are friendly and accommodating."

"Good location & friendly staff. Free & delicious breakfast every day which is a plus. Supermarket right across the street. Several restaurants very close by."

"Amazing room with the awesome view of the majestic Mayon volcano! Great service friendly staff! "

"I almost loved the place except that it did not give me a refund for an extra day I booked by mistake. They also did not say it with kindness but with an attitude! This is the first time I was not refunded. Sad. Second, the room is a bit cramped for three beds. They also did not offer free breakfast and 220 peso breakfast is expensive for a very small serving. Like a breakfast of daing na bangus was just 1/4 piece of the bangus. In other hotels they serve the whole bangus. I also ordered longanisa in other hotels they serve two pieces. Here it was only one small piece. And the breakfast tapa was very small portion for 220 pesos. Hotels.com should not include this in your list. I am already a silver member but my first time to be disappointed. "

"Very safe and quiet. Relaxing with view of Mayon. Accommodating staff. "

"Cleanliness "

"Customer service and cleanliness is excellent"

"Excellent service"