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"The rooms were clean and mostly ALL (unfortunately, we encountered one female front desk agent who was "not so helpful" when getting info on the lobby wifi password. we'll keep her unnamed) the staff are friendly. We especially like to recognize "Loc" and MITSUI (front desk agents), who were extra helpful and courteous throughout our stay. They went the extra mile to assist in our simple needs. We travel often and these employees were exceptional. MITSUI graciously helped us to communicate in Japanese with our pocket Wifi vendor to rectify a Wifi issue which was super helpful and Loc was eager to offer any information we needed of the area and hotel, along with other assistance. The room cleaning staff were also very pleasant to see in the morning, always offering a pleasant comment. Rooms were clean, property in general clean, and located 3minutes from the Higashi Shinjuku Station. The staff is the highlight of the hotel, and the hotel is managed well in accommodations for the guests, such as vending machines, a variety of extra amenities accessible at a station near the front desk. Overall. the Granbell Hotel is a very nice place to stay. We look forward to staying there again."

"Brilliant option if looking for proximity to airport. Not sure if any of the other mega cities have similar options closer to their primary airports. Well done Fontaine"

"Excellent room and service, amazing breakfast, enjoyed the stay very much.two min walk to subway station "

"Property was wonderful! Would highly recommend. Close enough to all the hot spots but just outside of it. It was perfect. "

"Great location, easy acces to the Senso-Ji temple, amazing breakfast and great staff."

"Second time booking at Knot. First was during Tokyo Marathon. I will book again when I visit Tokyo. It may be a bit of a walk to Shinjuku Station but the place is not chaotic which I prefer. The restaurant at the second floor is very good too aside from the bread they sell at the lobby. "

"The rooms were very good for Japan. It was easy to get to the train from the hotel. Our overall experience as a family was great at this hotel. We highly recommend it. "

"Bigger bathroom "

"The best part of this hotel was breakfast and the bath tub inside the washroom. "