Cumberland Hotels

"Great area very clean good breakfast "

"They have a wonderful continental breakfast. The hotel is in a very safe area and it has anything that you could possibly need in a stay over."

"Yes, the casino area was well maintained, plenty of staff looking over the floor and keeping it clean."

"good value"

"Overall pleasant. Clean, food was not bad, room was great."

"Staff was exceptional and friendly. Room could be cleaner and sheets on sofa bed were dirty, no extra blankets for sofa bed, had to go down and get clean sheets/blankets. Overall a great location, clean hotel, wonderful staff. Breakfast was a step up from continental . "

"Love this place. Great staff its one of our favorite places to stay. Close to things to do and close to hwy access"

"Usually this place is 5 stars. So many issues this stay (I've stayed at this place a lot). The day before, I got a local call from the hotel, no voicemail. I redialed the number and was assured by the front desk my reservation was fine. I asked if the pool and hot tub were working and told they were. On the day of, the key didn't work right away, so they reprogrammed the door. Then one the lights didn't work. They gave us a lightbulb to fix it. It worked for a minute then died. We had to be moved to a new room. The hot tub was broken, I had called the day before and was told it was fine. Then the next day the pool said it was closed until evening. I called the office and they told me it didn't open until later, but we've always been told it opened at 9 am (the lady who checked us in said 9 am too). The manager did a poor job of listening to my concerns. She told me Expedia must have called the day before. Why would Expedia know anything about the pool condition? And I pointed out that I was talking to her because I refused the number. I only had the direct line because the front desk had called me (hence our day before call confirming the pool worked). She said the hours of the pool were 10-10 which is not what we had been told. She said the pool hours were posted in the pool room. When it did finally open, I looked at the sign. No hours. None anywhere. She totally lied. No "I am sorry about your experience." Just inferring that I couldn't be telling the truth. Awful."

"This property is nothing like what’s shown online. The photos make it look clean and well-maintained, but the reality is completely different. The condition of this place is unacceptable…dirty throughout, with carpet literally being held together by duct tape, stained and worn dining chairs, and torn bedding that should have been replaced long ago. The elevator (only 1 of 2 available) was dirty and had graffiti, and the entire building smelled strongly of cigarette smoke mixed with body odor. The furniture in the entryway is old and worn down, giving a very poor first impression. Worst of all, there appeared to be black mold in the bathroom, which is a serious health concern. This was extremely disappointing and honestly shocking compared to what was advertised. I would not recommend staying here. It felt neglected and pieced together with quick fixes. I was not offered a refund or change of hotel when I called customer service. "