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Hotel Las Gardenias

2.5 star property
Lush gardens offer a natural retreat near downtown's vibrant streets, with a fitness center and concierge to help travelers recharge and explore.

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Hotel Las Gardenias, in Downtown Cuenca's heart, offers a serene garden and café for unwinding. Enjoy practical dry cleaning, laundry services, a gym, high-speed WiFi, and concierge staff ready to help guests explore the area.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Gym
  • Breakfast available
  • Laundry
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About this property

Hotel Las Gardenias

  • Hotel located in Downtown Cuenca
  • Consider a stay at Hotel Las Gardenias and take advantage of a terrace, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as dry cleaning/laundry services and a gym.
  • Other perks at this hotel include:
    • Free self parking
    • Continental breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
    • Express check-out, luggage storage, and tour/ticket assistance
  • Room features
  • All guestrooms are individually furnished, and boast comforts such as heated floors and laptop-friendly workspaces, in addition to thoughtful touches like separate sitting areas and separate dining areas.
  • More conveniences in all rooms include:
    • Highchairs and children's books
    • Rainfall showers and designer toiletries
    • 32-inch flat-screen TVs with satellite channels
    • Private yards, wardrobes/closets, and heated floors

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 10 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 5 per pet, per day, plus a deposit of USD 5 per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 5 for adults and USD 3 for children
  • Airport shuttle fee: USD 25.00 per vehicle (roundtrip)
  • Pet deposit: USD 5 per night
  • Pet fee: USD 5 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • A kitchen/kitchenette is available for an additional fee
  • Heating fee: USD 5 per night
  • Credit card charges are subject to a surcharge of 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Alcohol is not served or permitted at this property
Children under 6 years old are not allowed in the fitness facility without adult supervision

Frequently asked questions

Is Hotel Las Gardenias pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 5 per night and a fee of USD 5 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Las Gardenias?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Las Gardenias?

Check-out is at noon. Late check-out is available for a fee.

Does Hotel Las Gardenias provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–6:30 PM on request. A fee of USD 25.00 per vehicle applies.

Where is Hotel Las Gardenias located?

Located in Downtown Cuenca, this hotel is within a 5-minute walk of San Cenaculo Church and Church of Santo Domingo. Iglesia San Sebastián and San Sebastian Plaza are also within 10 minutes. Gaspar Sangurima Tram Station is 13 minutes by foot and Unidad Nacional Tram Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

9.4

Cleanliness

8.8

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 25 out of 49 reviews
Rating 8 - Good. 14 out of 49 reviews
Rating 6 - Okay. 5 out of 49 reviews
Rating 4 - Poor. 1 out of 49 reviews
Rating 2 - Terrible. 4 out of 49 reviews

Reviews

Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, friendly staff and convenient to shopping and restaurants.
Stayed 8 nights in Sep 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean and the staff was extremely helpful.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great due to how close it was to the central part of the city. The staff were very helpful and polite. The hotel was clean and very well maintained. The only thing was you needed to be buzzed into the hotel after past 10pm. You would need for someone to let you in from the street after 10pm.
Stayed 6 nights in Aug 2024
Verified

6/10 Okay

Mark

Liked: Cleanliness, staff & service
The hotel was ok, good location in a lovely city, but not worth the money.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel Las Gardenias in Cuenca Ecudar

The staff were friendly and very helpful. The breakfast is very good. The room we had was small but clean and had a small balcony that was a bonus. We enjoyed our stay and if we ever make it back we would stay there again.
Stayed 7 nights in Mar 2023
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in Centro
Stayed 5 nights in Mar 2024
Verified

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
War ok
Stayed 3 nights in Jan 2025
Verified

2/10 Terrible

Maria

When i got there they had given away all their rooms, and had no rooms available, even though i had confirmed my reservation online less tha one hour before getting there. If it appears available and you confirm a room through expedia, it should be guaranteed.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Maria Del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Deyton

Disliked: Staff & service
Nos dijeron que no hay ninguna reserva y que no hay disponibilidad. Aún cuando tenemos la reserva de Expedia confirmada
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

ARISTOTELES

Liked: Staff & service, amenities, property conditions & facilities
Debo decir que hubo un inconveniente, por desconocer el uso de un lavatorio, pero fue bien resuelto y no tengo quejas. Gente agradable, educada y buena. Muy buena atención
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy comodo y familiar
Stayed 1 night in Oct 2023
Verified

8/10 Good

Ranier

Liked: Cleanliness, staff & service, property conditions & facilities
Bien. Sobre explotación del personal parabla afluencia de personas
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Miguel

Liked: Staff & service, amenities, property conditions & facilities
Excelente lugar, habitación muy limpia y completa, ubicación perfecta para salir a conocer el centro histórico.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wheelchair user is satisfied

I am a wheelchair user and these folks took excellent care of me at very economical prices. I am happy I stayed here for two weeks. 10/10 satisfied.
Stayed 11 nights in Aug 2021
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great hotel and staff. Location is great and the rooms are comfy. Only issue is coming in and out of the building. The gate is locked a lot of the times and you have to ring the bell every time to get in/out. They are also very strict on the maximum guest per room policy. Overall very happy with my stay as the price to value Is unbeatable.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness
Propre et personnels serviables et professionnels.
Stayed 4 nights in Nov 2019
Verified

10/10 Excellent

MARJORIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy comodo, atencion de primera y muy buena ubicacion
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Art museum and gringo cafe close by

Excellent staff and location although the WiFi could use some improvement but that’s so typical around here.
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

italo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

buen hotel

Me parecio muy buena la ubicacion se encuentra en el centro de la ciudadel desayuno es tambien muy bueno la atencion es esmerada y obre todo es un hotel economico, recomiendo este hotel
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Much appreciated in a new place! Made me feel welcomed.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

ANDRES JURADO OROZCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY COMODO, ELEGANTE, Y BUEN SERVICIO PERO EL INTERNET DEL WIFI ES INTERMITENTE
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno y económico

Estuvo bien, la atención muy cordial, lo malo es que se escucha un poco los ruidos de afuera
Stayed 2 nights in Dec 2018
Verified

8/10 Good

EDUARDO JOSE

Liked: Cleanliness, staff & service, room comfort

Muy bueno

el hotel es muy lindo y limpio. La atención en la recepción es excelente y muy amable. Sugiero renovar los baños para hacerlos mas bonitos y comodos
Stayed 4 nights in Dec 2018
Verified

8/10 Good

Sal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room with balcony, well located, and consistently warm shower! Only issue was poor wifi, the connection drops all the time.
Stayed 4 nights in Nov 2018