Cruz Hotels

"The hotel is older, but the staff and property more than make up for it. The two pools and the beach view from the balcony were breathtaking. Breakfast was free and good. Staff was super helpful (even though we don’t speak Spanish). It’s also in a convenient spot. And they have outdoor cats which were well taken care of!"

"Yes"

"Everything was clean and wonderful look awesome and we will be there soon again "

"room was extremely basic, beautiful pool but right after we got there they closed the pool down to add chemicals. not bad hotel, resort though idk. "

"Villa Cofresi was a fabulous find. The resort was super friendly perfectly located and super clean. The location on the beach was perfect. You could also get to restaurants very easily even by walking. We would definitely stay here again. "

"There was never any staff at receptio"

"Our experience at TRYP by Wyndham Mayagüez was extremely disappointing. While the hotel itself looks decent, the service was unacceptable and made our stay very frustrating. On the first night, our room had no water. We immediately reported the issue to Louis at the front desk, who told us maintenance would come, but no one ever arrived. There was no follow-up call, no update, and no effort made to check whether the issue had been resolved. 🚫 The next day, our room was not cleaned at all. When we asked about it, we were told they were short-staffed, but no one informed us in advance. The response from the front desk was cold and dismissive, with no apology or attempt to accommodate the inconvenience. Another constant issue was the parking garage gate. Every time we returned to the hotel, the gate remained closed and did not open automatically. We repeatedly had to get out of the car and ask the front desk to manually open it because staff were not paying attention. 🚗 Basic communication, responsiveness, and guest service were clearly lacking throughout our stay. For the price paid, this level of service is unacceptable. We would not stay here again and cannot recommend this hotel."

"Todo bien, excepto el A/C con ruidos extraños, encendido o apagado en Hab#9"

"Very nice "