Crossville - Harriman hotel rooms a the Extended Stay America

"IT WAS A DUMP!!!! NEVER EVER AGAIN!!!! NO PLACE TO HANG CLOTHES, BATHROOM WAS BAD! COULD’NT SHUT DOOR 🚪 A TINY BAR OF SOAP M O L D!!!!! NEVER-EVER AGAIN!!!!!!!"

"Hair dryer didn't work, wifi did work for several hours "

"Breakfast was fresh and offered many choices. Staff were very friendly and helpful. Parking easy and convenient."

"The odor in the room was overwhelming. When we opened the door to Room 14, the smell was so bad it nearly made my wife vomit. It had a strong, stale odor reminiscent of a room rented by the hour, as if previous guests had left behind heavy body odor and poor hygiene. On top of that, there was a separate, unmistakable mildew smell that suggested serious cleanliness and moisture issues. We did not unpack a single item. We immediately left the room, returned to the front desk, and turned in the key. Despite the condition of the room and the fact that we did not stay, the manager on duty refused to issue a refund, which was both shocking and unacceptable."

"Breakfast was god, Room.was clean and comfortable. "

"Lisa at the front desk was super helpful and nice! She told us about all kinds of things in the area. The room was clean, smelled good and cozy. The breakfast was very good too!"

"Stayed in room 301, near the stairs. The hall way stunk near the room. Found out from the staff, they had a roof leak and it got the carpet wet. They've been cleaning it, but still smells. The room itself was clean and the bed was comfortable, but had the following issues, which I didn't report to the staff. -Bathtub slippery, no grip texture. -Loose tub faucet handle. -Tub faucet has a constant drip. -Shower head pipe cover isn't secure and doesn't cover the hole in the wall. -Toilet paper holder is loose, missing a screw to hold it in the wall. -Light switch cover isn't flush against the wall going into the sink area. -Noisy room, a/c and outside road noise. -TV remote would only turn the volume down to 6 and no lower."

"The staff at the front desk were not friendly at all. They acted like they didn't want to be there. Never smiled or greeted us. Breakfast was just okay. Taste was just ok."

"WARNING: This hotel is under transition from what appears to be either an extended stay hotel or halfway house to a (possibly) functioning hotel. There are only a few rooms that weren't occupied with long term residents or under renovations. The lobby is NOT functioning with no signs directing guests to where they can check in, so I wandered over to the other hotel's lobby. The hotel overall looks very rough! The desk was not attended and no one arrived within a reasonable time frame after the door buzzer announced my arrival. I had to call for assistance. While I was checked in, the staff member was not friendly or helpful. When I got up to my room on the third floor with my luggage, the key cards did not work! Even after they finish renovations, I probably won't stay there again. This stay was so far from the standard I've come to accept from a Hotels.com stay."