"Firstly the hotel was very clean and the housekeeping staff exceptional. Room attended daily and very clean.
Unfortunately, we booked a 'loft' sea view room, we got the lovely Seaview, but was put on the second floor, which seemed to be a theme for all UK visitors!, and further more above the GYMNASIUM! Every morning around 6.20am, we were woken to the awful sound of banging equipment, weights being dropped on the floor and sometimes music! What was meant to be our relaxing break away, well was anything but! Surely a LOFT room, means a loft, high up. Front desk did offer us another room, but on the same floor again! And the room much smaller which was not what we had paid a lot of money for!
Spa was nice, although certain amenities not working, and for even a hotel rate of 25 euros to use, is not acceptable, the spa should be free of charge for people staying surely? Especially spending 1,500 GBP for a 4 night stay!!
We were also told on check in, that if we booked a 75min treatment that day, spa use would be included with 10% also off. But on check out found we were misinformed (again) and wasn't the case! So a higher bill of course. Raised but NOTHING done! Poor.
Breakfast started off well first day but got progressively worse as week went on! Not much replenishing, so literally toast and butter all week and a pastry! For nearly 1,500 pounds, overall extremely unhappy.
WiFi a constant issue!! Dropping in and out, and NO TV! All channels in Spanish!! Ridiculous."
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